IT support specialist for Fredericia Municipality – become part of our HelpDesk

Do you have a strong service mindset, enjoy helping people, and thrive in a daily life where two days are rarely the same? Then maybe you are the one we are looking for!

We are looking for an IT support specialist for a permanent full-time position of 37 hours in the Fredericia Municipality IT department.

You will become part of a dedicated HelpDesk team with eight other colleagues, of which three are IT support trainees. Digitalisation and IT consist of six teams, and you report directly to the head of IT.

We help people – not just computers!

We service around 4,300 users at more than 80 locations. For us, good IT support is about meeting people at eye level, building relationships and finding solutions that make a difference – even when it’s busy.

A diverse workday with particular areas of responsibility

Your primary tasks will initially be administration of our MDM solution and mobile devices as well as user, role and rights management. You will work closely with an experienced colleague so that you together ensure stable administration and support.

You will also participate in HelpDesk's daily on-call schedule, where we take turns staffing the front desk, providing telephone support and handling the IT case system.

Your other tasks include, among others

• Preparation, administration and troubleshooting of PCs, phones, tablets and printers
• Support in Microsoft and Google environments as well as on Open Source workplaces
• Registration, processing and follow-up on IT support cases
• Visits to the municipality's locations with delivery, setup, troubleshooting and patching in network cross-connections.

You are therefore not sitting behind a desk all day – we prioritise meeting users where they work.

Who are you?

You may be a trained IT support technician and want to work with both technology and people.

We especially emphasise that you

• have a strong service mindset and meet users with a smile, patience and understanding.
• are good at building relationships and explaining IT in easily understandable language.
• are curious, responsible and eager to learn new things.
• thrive in collaboration and contribute to a good collegial community.

Experience with MDM, mobile devices and user and rights management is an advantage. Your attitude and desire to develop yourself are the most important.

We ensure you get off to a good start

You will receive a thorough introduction where colleagues help you into our systems and workflows. We offer a strong professional community, informal tone and room for humor – and we help each other succeed.

Can you see yourself in a daily life where service, collaboration and technology go hand in hand? We look forward to hearing from you.

Would you like to know more

Contact HelpDesk and ask for Claus Gregersen or Niels Koch, 7210 7913 or IT manager Per Dahl Rasmussen, 2282 2507, [email protected]

Salary and employment terms

In accordance with the current agreement between KL and the bargaining-empowered organization.

References

References will be sought upon appointment.

Criminal record certificate

A criminal record certificate will be obtained upon appointment. The appointment is conditional on the certificate being free of any notes of significance for performing the specific position.

Fredericia Municipality is a tobacco-free workplace.

Workplace: Digitalisation and IT, HelpDesk, Sjællandsgade 21B, Fredericia.

The position is 37 hours per week. You must hold a Category B driver's license and eventually be willing to participate in the IT department's on-call rota from home outside normal working hours, approximately every 5–6 weeks.

Start date: February 1, 2027 or by agreement.

Job interviews

We will hold interviews on December 10 and 11, 2026 from 09:00.

Submit application online

Fredericia Municipality uses an electronic recruitment system where you submit your application, CV, diploma/certificates, and other relevant documentation online .

Read more about online application at www.fredericia.dk

Application deadline

30 November 2026 at 12:00.