IT Supporter with responsibility for the Service Desk

Location

Herning North

Application deadline

Open

We are seeking an experienced IT support specialist with a strong service mindset who can take ownership of our Service Desk and at the same time actively contribute to the operation, administration and further development of our IT platform. The role combines close contact with users and technical responsibility for central IT services, and you will function as an important sparring partner for both colleagues and the IT team.

With us you will have a diverse daily life, working with everything from support and troubleshooting to documentation, automation and optimization of our IT environment. You are motivated by creating stable solutions, raising the service level and making a noticeable difference for the organisation.

The position is not a traditional 1st-level support role. We are looking for a profile who thrives with both the daily contact with users and the more complex tasks within support, administration and further development of our IT environment.

You will be part of the Operations group in IT, where all operations and support take place. There are currently 2 employees and an apprentice.

Your primary responsibilities

• Daily support and technical sparring to users at the head office in Herning and other locations
• Development and optimization of our Service Desk – You will be responsible for raising our service level
• Troubleshooting and handling of incidents (hardware, software and endpoints)
• Installation and provisioning of workplaces via Intune and Autopilot (PCs, mobile devices, accessories)
• Participation in onboarding of new employees
• Help with operations, monitoring and troubleshooting across servers, networks, the Microsoft 365 platform and other business-critical systems
• Contribute to documentation, standardization and operation of IT setup with global colleagues
• Contribute to the implementation of new solutions and IT projects across the organization.

Become part of Ege

At Ege Carpets we produce high-quality and design carpets for the whole world. Our head office is located in Herning, and it is from here that you primarily work and provide support to colleagues – both locally in Herning, to our other locations in Denmark and the rest of the world.

The IT department is responsible for operations, development and the coherence between our systems. We work closely together – both internally in IT and with the rest of the organization – and there is a high level of trust in the individual.

You will receive a thorough introduction to our systems and tools, and we emphasize that you develop professionally along the way. The daily life is varied, and we therefore expect you to be flexible, curious and solution-oriented.

Our values

We build trust ● We dare to challenge ● We create value ● We succeed together.

To achieve our strategic goals, we must succeed together. We do this by creating trust and challenging ourselves and our processes, thereby creating value for each other and for Ege. We know and contribute to the values each one of us holds. They are important to us – and to our future colleagues.

Who are you?

• You have an IT technical background (data technician, IT support technician, data programmer or similar – experience can compensate for education)
• You have solid experience from a similar role within technical support, system administration and operations
• You are service minded and thrive with contact to many different people
• You have experience with support and administration of several of these systems: Microsoft 365, Entra ID, Intune and/or Windows platforms
• You have experience with documentation, standardization and IT processes
• You are curious about new technology and want to develop yourself

Interested?

If you have questions about the position, you are welcome to contact Team Manager, IT Operations, Thomas Bjerregaard on 97118811.

Start as soon as possible. We review applications and conduct interviews on an ongoing basis. The job posting will be closed when we have found the right candidate.

We look forward to hearing from you.

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