Job in Barcelona - Do you want to be part of our customer service team in Barcelona?

Customer service representative for our Danish team in Barcelona - Start November 2.

We help customers across Europe with technical and administrative questions about payment solutions. From our international offices we support users of payment terminals and online payment systems, when they need help — from installation and setup to troubleshooting and general customer service.

We are now looking for more skilled employees to help develop our customer service center to the next level. If you have experience from customer service, technical support or a contact center, that’s an advantage — but your motivation and personality are at least as important.

What will I do?

As a Customer Service Advisor you are often the first person a customer talks to when they need help. Your task is to listen, create reassurance and quickly form an overview of the situation. You answer inquiries via phone, chat and e-mail, assist with installation and setup of payment terminals and online solutions, and you solve technical problems in collaboration with the customer.

You also handle administrative questions and ensure that the customer receives a professional and positive experience — whether it’s a simple inquiry or a more complex technical challenge.

The shift pattern runs between Monday and Saturday, and you will work in rotating day shifts.

How is the office environment?

You will become part of an international environment with colleagues from several countries. The atmosphere is informal, and there is a strong sense of community where people help each other and enjoy working together — both professionally and socially.

The offices are modern, bright and designed for a busy but positive work environment. You will quickly experience a flat structure where collaboration, knowledge sharing and good communication are a natural part of everyday life.

If you are moving to Spain

Maybe you already live in the area and want a meaningful job.

Maybe you dream of moving to an international environment and starting a new chapter.

Regardless, you will become part of a strong community and a team that welcomes new colleagues. You will receive thorough training so you feel confident in the role and quickly settle into both the job and everyday life.

There is only one chance when you apply – and we make sure you are ready. We help you fine-tune your CV, prepare you for the test and dress you for the interview, so you stand strongest and increase your chances of success.

Your responsibilities

• Respond to customer inquiries via phone, chat and e-mail
• Help with installation and setup of payment terminals and online payment solutions
• Troubleshoot and resolve technical problems
• Answer administrative questions
• Create reassurance and ensure a professional customer experience
• Build and maintain good relations with customers
• Work in a structured way in an environment with many simultaneous cases
• Contribute positively to the team and support colleagues in a busy everyday life

Your qualifications (one or more of the following)

• Customer service or call center
• Technical support
• Experience with payment solutions or POS equipment
• Administrative experience
• Other work with people and customer contact

Personal skills

• Enjoy helping people
• Communicate clearly and kindly — both verbally and in writing
• Work in a structured way and deliver high quality
• Thrives in a busy environment
• Is both a team player and independent
• Is positive, flexible and solution-oriented
• Learns new systems quickly and is used to working digitally

Benefits

• Thorough onboarding and ongoing professional sparring
• A strong, inclusive and social work environment
• Modern office facilities in an international environment
• Social activities and a good collegial community

Do you want to join the team? Then grab the chance and apply now ! Contact us at [email protected] or [email protected]

You can also book a talk with us right now via this link: Book a call