Customer service supporter with administrative responsibility for domains

Are you motivated by delivering service better than expected, love technical challenges, and want to be more than just colleagues (not in that way)? Then we have the job for you!

If you recognize this, then you are the one we're looking for 👇

• You like taking responsibility. It feels natural to you, and you enjoy the feeling of having a good handle on your tasks.
• Office work and administrative tasks are always a pleasure.
• You love solving problems. In fact, it isn’t really problems, but exciting challenges – for you. When problems arise, you dive straight into solving them.
• It energizes you to talk to and write to customers and help them with their challenges.
• You investigate things thoroughly, as you want thoroughness and precision.
• You are motivated by advising and guiding others so they always get the right solution.
• You are a quick learner and skilled at seeking knowledge via lookup in a knowledge database.
• Do you have a technical background and flair for administration, or are you an administrative profile with an interest in technology.
• It is an advantage if you have an idea of what the following involves:
• Web hosting of domains and websites
• Domain management
• The most popular CMS systems, for example WordPress and Joomla
• E-mail setup, primarily Exchange and iMap
• DNS

The job as a customer service supporter at team.blue

We provide solutions within, among other things, domains, web hosting, e-mail and various CMS systems. Your main task is to understand the customers' IT challenges and ensure that they are well taken care of.

Your primary tasks are to

• Help the customer with troubleshooting on their solution and provide guidance here
• Help the customer with creation, deletion or transfer of domains
• Advise the customer on the use of domain management and DNS
• Additionally, you will get basic exposure to web server operations and troubleshooting

It is not a requirement that you have experience with the above. We ensure you receive a thorough introduction and training in our products and systems. You will have a varied daily routine with freedom under responsibility as well as the possibility to specialize further within your area of interest.

About the team

You will become part of a team with 12 skilled and dedicated colleagues who go to work to deliver top-class support - and we are proud of that. Your future colleagues come from different backgrounds, so whether you have a background as an IT support, multimedia designer, schoolteacher, police officer or something completely different, is not the most important to us.

You will be assigned a Buddy, who will be your personal sparring partner. Your Buddy tells you everything you need to know in your first time, and has the task of giving you the best possible start in the team. In addition to your buddy, someone from the team will handle your professional training so we can best prepare you for the task.

Customer satisfaction is at the core of our work

• We live on happy customers and therefore place customer satisfaction extremely high.
• We are accommodating and helpful, and we tailor our communication to each customer.
• We provide qualified help with thoroughness and precision.
• We are patient and always take time for another question.

Expertise and proactive guidance

• We are the experts and take a proactive role in guiding our customers.
• We use our product knowledge to suggest solutions that ensure customers always get the necessary help.
• We actively explain how specific products can solve the customer's problems or improve their solutions.

Our employees are our most important asset

• We place a very high value on a strong sense of togetherness.
• We spread positive energy by being friendly, optimistic, smiling and welcoming.
• We are open to giving and receiving feedback and see it as an opportunity for personal and professional growth.
• We seek support and help each other when needed.

You get

• Thorough training from skilled, motivated and, not least, patient colleagues
• Fixed salary package including flexible benefit account and pension
• Health insurance, gym access and physiotherapeutic massage
• An amazing staff restaurant with breakfast, lunch and exceptionally good coffee
• A wealth of social events (e.g., Friday wristbands to Smukfest) – also at the department level
• Discount schemes and employee offers such as a hairdresser scheme.

Can you see yourself in the posting?

Then apply now via the link.

We evaluate and interview candidates for the position on an ongoing basis.

If you have any questions about the position, you are welcome to contact the Shared Hosting team lead, Jeanette Hein, at [email protected]

Practical

A working time of 37 hours per week from Monday to Friday in the hours from 7 am to 7 pm (primarily from 8 am to 4 pm).

Workplace: Højvangen 4, 8660 Skanderborg

There is an opportunity to take a home-working day if you need to go to the dentist or the car needs servicing (again). But we expect you to want to be more at the office than at home. It strengthens both collaboration and camaraderie.

Application deadline: as soon as possible