Customer Service Engineer

At Azitech, strong customer communication is essential. You'll ensure structured dialogue and process continuity across our supply chain and sales networks.

Key Responsibilities

Customer Communication

• Act as first-line contact for incoming emails and enquiries.
• Ensure continuity in dialogue when Key Account Managers are unavailable.
• Coordinate responses between customers, KAMs, and suppliers.

Sales & Enquiry Support

• Follow up on previous quotations and dormant enquiries.
• Log lead activity and follow-ups in CRM/ERP .
• Register quote logs and update statuses aligned with EN9120 requirements.

Quality & Inspection

• Assist in Goods In / Goods Out PCB inspection documentation.
• Ensure inspection data is complete, archived, and linked to orders.
• Maintain and update KPI and performance tracking logs.

Background & Skills

Technical Expertise

• Experience from PCB manufacturing or PCB supply chain.
• Understanding of PCB enquiries and technical communication.
• Familiarity with quality documentation in manufacturing environments.

Professional Attributes

• Highly structured, organized, and detail-oriented.
• Excellent written and verbal communication skills.
• Comfortable working inside CRM/ERP systems.
• Proactive mindset—ensuring nothing "falls between chairs."

Reporting Structure

Reports to Sales/Management, working closely with KAMs, Quality, and Operations teams.