Customer service consultant at Telmore

Our customers are the most important to us at Telmore. Therefore we always strive to deliver the best products and create the best experience for our customers.

We are currently on an exciting digital journey, where we want to meet our customers even more where they are – namely online.

Therefore we are looking for the best service profiles who are sharp in both oral and written communication, and who care just as much about the good customer experience as we do.

About the job

Your primary task as a customer service consultant is to provide first-class service to our lovely customers. With the good service also comes sales, where your task is to combine your first-class service with upselling.

You have the customer experience in the driver's seat here and help the customer tailor the perfect product portfolio.

It’s of course an advantage if you have some form of experience with customer service and sales, but it is not a requirement. As long as you have the right attitude and motivation, we can teach you the rest.

Our colleagues really value their work at Telmore, because

• They are adaptable and contribute to our digital journey
• They are passionate about great customer experiences, and know that sales and service go hand in hand
• They have initiative, are solution-oriented and curious about their work with customers and each other
• They have good communication skills both in writing and verbally
• They are empathetic and have a high work ethic
• They are valued colleagues and contribute to a good working environment

Here is what one of them says about working at Telmore

Telmore is the nicest workplace with room for creativity, development and great colleague relationships.”

”You are met at eye level and with open arms. You can be 100% yourself and gain a lot of learning under your skin, no matter which direction you want to go. I am happy to be part of the Telmore family!” Quote, Millie.

Which golden opportunities can we offer?

• Both professional and personal development via coaching and Telmore Talent, which is our internal career program, with external and internal training, as well as the possibility of education with ECTS credits
• A stable and good base salary with advancement opportunities, as well as commission with no cap
• A professional environment that values the social and good atmosphere highly
• High ceiling socially, but literally as well, as we have a super cool newly renovated office, centrally located in Roskilde town center, only 10 minutes' walk from Roskilde Station
• A thorough and fun onboarding program that gives you the best conditions to succeed in your new position
• Staff benefits - such as cool parties - and social events, a good canteen arrangement, employee subscription, a health insurance through PFA and tasty discount agreements with bars, restaurants etc.

Your success is our success

We make room for exactly who you are, and tailor your training and education accordingly. This ensures that you continuously develop and achieve success at work. Here we can especially highlight Telmore Talent, which entails top-level development opportunities, as well as close collaboration with our sales coaches and team leaders. We regularly discuss how you can best use your talent and realize your goals, so you get the best out of your everyday.

The position is full-time, and your working hours will be Monday-Friday from 08:20 to 16:14 at our office in Roskilde.

If you are already sold, apply below and become part of the coolest workplace!

If you have questions about the job, you are more than welcome to call our recruitment consultant at 29 89 20 20

Application deadline : Ongoing

Workplace: Gullandsstræde 2, 4000 Roskilde

TDC Brands (Former Nuuday) – Safe into the future

TDC Brands consists of a number of strong brands that together deliver innovative digital services within TV, broadband, network and telephony to private customers and businesses. YouSee, Telmore, Hiper and eesy serve Danes across ages, genders and residences on the private market. In the business market, TDC Brands serves smaller as well as large enterprises with TDC Business and Relatel. TDC Brands employs today around 3,000 employees and has about 6 million private and business customer relationships.

Read more about TDC Brands at tdcbrands.dk. Read more about how we handle your personal data here: https://www.tdcbrands.dk/karriere

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Location

Gullandsstræde 2

4000 Roskilde