Reception Manager for Hotel Marselis – will you make your mark on our reception?

Can you both like people, the hotel's pulse, and the numbers behind a good business? And would you like to lead a team of about 12 colleagues, where you have a real opportunity to develop both people and the way we work?

Then it might be you we are looking for as our new Head of Reception at Hotel Marselis.

We are seeking a Head of Reception who knows the front desk from the inside. You know what it’s like when the phone is ringing, guests are at the desk, a booking doesn’t look as expected, and at the same time the house is on its way to filling up.

But you can also lift your eyes from daily operations.

Because with us the role of Head of Reception is not only about check-in and check-out. You will be responsible for an important part of the hotel’s operations and guest journey – and the opportunity to put your mark on a reception and a team that we would like to develop even further.

Your reception – and your team

You will lead a team of about 12 colleagues and be responsible for the daily operation and development of the reception.

We don’t expect you to come in with a finished answer book. Instead we expect you to be curious, see opportunities and want to take responsibility.

You should be able to look at a workflow and ask: Can we do this better?

You should want to develop your employees, create structure and ensure that everyone knows what is expected of them – while the reception remains a place with personality, good humor and room for people.

You will have, among other things, responsibility for

• The daily management and development of the reception team
• Being visible and present in daily operations
• Training, onboarding and ongoing development of employees
• Structure, procedures and good workflows in the reception
• Staffing and shift planning
• That reservations, payments and invoicing are handled correctly
• Follow-up on guest experiences and feedback
• Upselling and commercial focus in the reception
• Collaboration with housekeeping, conference, F&B and the rest of the house
• Keeping an eye on what’s happening in Aarhus, and how it affects hotel demand
• Ongoing work with occupancy, pricing and revenue management
• OTAs, distribution channels and the quality of our bookings
• Using data and key metrics to make good decisions

You will not be alone with all this. But you should be the type who takes ownership of your area and follows things through to the end.

Who are we looking for?

It is important to us that you have a solid hotel background.

You are either educated within hotel/reception and have several years of experience in the reception area, or you have built up equivalent competencies through several years of practical experience at a hotel reception.

In addition we envision that you

• Have experience with – or are ready for the next step in – people management
• Have good system understanding and experience with a PMS
• Understand revenue management and the hotel’s key metrics
• Have commercial sense and understand the relationship between price, occupancy and revenue
• Have financial understanding and are comfortable with payments, invoicing and follow-up
• Are structured and can maintain overview, even when there is a lot going on in the house
• Can communicate clearly and properly – both with guests and colleagues
• Are willing to make decisions and take responsibility
• Would like to develop people and create a strong team
• Speaks and writes Danish and English

Experience with MEWS is of course a plus, but the most important is that you are strong in systems and eager to learn.

Why Hotel Marselis?

Because you get the opportunity for more than just taking over a duty plan and keeping operations running.

Hotel Marselis is in development, and so must our reception be.

You will have the opportunity to put your own mark on the department, develop an existing team and help define how the good reception at Hotel Marselis should look in the future.

We have 160 rooms, plenty of conferences and events, a restaurant and guests throughout the house every day of the week. Some days everything goes according to plan. Other days the hospitality industry does what it does.

You should like that.

In return you will have a daily life with people, responsibility, pace, development and plenty of opportunity to make a difference.

And of course you will have the sea right outside the door. It’s hard to compete with that. 🌊

Does that sound like something for you?

Then we would really like to hear from you.