Create great customer experiences in Civica's customer service (30-hour position)

At Civica, good customer service is more than answering a call. It is about meeting people politely, professionally and solution-oriented. Therefore we are looking for a colleague who can create good customer experiences over the phone while also thriving with administrative tasks in tenancy.

The position suits you who are motivated by daily contact with people and who want to make a positive difference for our residents and those seeking housing. You will be part of a department where collaboration, helpfulness and high service go hand in hand with efficient case processing and administrative tasks.

About the job Your key tasks will be

• Assist residents and housing applicants by phone and ensure a friendly, professional and efficient customer experience.
• Answer inquiries by email and help customers to the right solution.
• Handle administrative rental tasks, including processing terminations, offer management and contract work.
• Receive and advise residents and applicants in person inquiries.
• Contribute to development and optimization of workflows so we can continually deliver an even better service to our customers.

You will be part of the staffing of our call center as a natural part of everyday life, and a large part of your working time will be characterized by dialogue with residents and applicants.

About you We imagine you have

• Experience from customer service, administration, office or similar.
• Good communication skills both verbally and in writing.
• Good IT skills and experience with the Microsoft Office suite.
• The ability to work in a structured manner and maintain an overview, even when there are many inquiries.

It is an advantage if you have

• Experience with rental, property management or the general housing sector.
• Familiarity with EG Bolig or BoligØen.

As a person you are positive, approachable and enjoy helping many different people. You are curious, development-oriented and dare to ask questions about existing workflows when you see opportunities for improvements.

What do we offer? You will be part of an organization with engaged colleagues, a fantastic collaborative climate and very high employee satisfaction scores.

In addition we offer

• A varied daily life with both customer contact and administrative tasks.
• Skilled and helpful colleagues who are happy to share knowledge and experiences.
• Opportunity to influence and improve workflows.
• Good terms according to the applicable collective agreement.

Organization You will be part of Customer Service and collaborate closely with colleagues across Customer Service, Rental and other areas of Civica.

Practical The position is full-time with start on December 1.

Application deadline: We conduct interviews on an ongoing basis – so do not hesitate to send us your application and CV.

Start date: By agreement

Contact person: Stefanie Walchinsky, [email protected]

About Civica Civica is one of Denmark's largest nonprofit housing organizations with more than 11,000 dwellings in 130 housing departments on Funen. We work to ensure that everyone has the opportunity for an attractive home. Civica runs its business on non-profit principles with a focus on ensuring responsible, long-term and sustainable development.

There are about 200 employees at Civica. You can hear more about their experience of Civica as a workplace at https://civica.dk/civica-som-arbejdsplads/