Statens IT is looking for 3 full-time coordinators

Would you be the link between customers and technology? Are you structured, analytical and good at creating progress in complex processes? Then perhaps you are the person we are looking for for the Operations Area in Statens It.

About the position In the Operations Area in Statens It we target our beacon ‘Reliable projects’. We are now seeking three full-time coordinators for our Service Request Management team, who will handle the coordination of complex orders from our customers and ensure a smooth flow between customer needs and technical execution.

As a coordinator you will function as the central link between the customer and operations. You must be able to put yourself in the customer’s place, understand their needs and channel these to the executing technical teams in the operations, so they have exactly the information needed to solve the task.

You will not be responsible for professional leadership, but you own the process from initiation to closing. Together with your colleagues you will share responsibility for:

• Coordinating execution: Initiation of tasks, booking of kickoff meetings with technicians/architects and setting due dates.
• Expectation alignment: Estimating time consumption and delivery time based on norm times and input from technicians.
• Follow-up and communication: Ongoing status to the customer and close follow-up on deliveries across Statens It to ensure deadlines are met.
• Process optimization: Identification of errors and delays and contributions to improvements of flows, order forms and dashboards in ServiceNow.

Who are you? We are looking for people who thrive at the intersection of the technical and customer-facing sides. You probably have:

• Technical understanding: A broad technical insight that enables you to communicate with both technicians and business users.
• Structure and drive: You work analytically, are detail-oriented and have a natural ability to follow cases through to the end.
• Strong communication skills: You can express yourself precisely in writing and are comfortable engaging in dialogue with many different people throughout a day.
• Interest in tools: You want to work with and optimize processes in ServiceNow.
• Team spirit: You are a helpful colleague who takes responsibility and contributes to a good working environment.

What can we offer you? At Statens It you get a job with significant influence on how we organize ourselves and solve tasks for our customers. You will become part of an ambitious team with high professional sparring, drive and an informal tone. We offer good opportunities for both personal and professional development.

Your workplace will be in Ballerup.

With us, presence together with our colleagues means a lot, and we believe that collaboration and knowledge sharing across the agency are crucial for a good working environment. At the same time, we want to ensure flexibility for our employees, and home-working can be arranged between manager and employee as long as it is compatible with task execution.

Employment terms You are employed according to the applicable collective agreement with the possibility of negotiation depending on qualifications.

It is a condition of employment that you can be security cleared to SECRET and subsequently maintain the security clearance throughout your employment. In connection with the employment, you will be asked to submit a private criminal record, which you obtain via www.politi.dk, or by visiting your local police station in person. We will tell you more about this during the recruitment process.

The employment area is the Ministry of Finance with associated institutions, currently the Ministry of Finance's department, Statens Administration, Statens It, the Danish Agency for Public Finance and Management as well as the Employee and Competence Agency.

Further information If you would like to know more about the position, you are welcome to contact Nikolaj Thune Jacobsen, deputy head, at phone +45 23 37 57 14.

Application If you recognize yourself in the description, click on “Apply for the job” and send your application with CV and relevant attachments.

The application deadline is 15 November 2026.

The Ministry of Finance views diversity as a strength and encourages all interested candidates regardless of personal background to apply. We look forward to reading your application.