Student assistant for IT support and operations

Are you solution-oriented, and would you like to help ensure that the technology always works for your colleagues? We are looking for a helpful and technically interested student assistant for our office in Odense.

At Wilke we have about 60 colleagues spread across three offices. In Odense, where we are located in the city center, we host both our consultants and our call center, and we need a person who initially has time and willingness to spend about 10 hours per week as part of our IT team.

What does your daily routine look like?

Your main task is to be the helping hand when the technology misbehaves. We mainly work in a Microsoft environment, and your tasks will be a mix of administrative system tasks and practical hardware handling:

• First level support and user management: You help create new colleagues in our systems (user creation, licenses, etc.), reset passwords and solve the daily challenges, whether it is troubleshooting in Windows or headsets that are troublesome.
• System maintenance and data handling: You help keep our systems up to date and data in order. It may be routine tasks in our various platforms, or ensuring that things are where they should be.
• Preparation and maintenance of hardware: You ensure that monitors and equipment are set up correctly for both current and new colleagues, and keep track that cabling and setups are neat and tidy.
• General ad hoc tasks: In addition to the fixed tasks, other IT-related tasks will regularly arise, in which you will be involved as needed and as you are interested.

Programming experience is not required. It is handled by our Senior IT Specialist, who is also your daily sparring partner and mentor. If you later want to try scripting or programming, opportunities may arise, but it is entirely up to your own interest.

Who are you?

We are looking for a person at the beginning of an IT-related education, who thrives on helping others. We do not expect you to be an expert from day one, and the most important thing is your willingness to learn.

• Good with people: You are pleasant to have visit you at the desk and can talk with all types of colleagues in a friendly and easy-to-understand manner.
• Curious and eager to learn: You want to understand how systems and hardware work together. Beyond basic IT understanding, no prior knowledge is expected.
• Organized and technically adept: You do not need to know how to code, but you have a good logical mind and are comfortable with installing and troubleshooting in common programs (e.g., the Office suite).
• Understanding of basic IT security: You can spot a phishing email from afar.

As the tasks involve setting up equipment, you should be comfortable with some physical work, including kneeling and reaching cables under desks.

We offer

An informal environment with a flat structure, pay according to qualifications, and good team cohesion, where you:

• Get flexibility: We plan the hours together so they fit with your lectures and exams.
• Receive training: You are guided into the systems and will gradually take on more responsibility based on your abilities and interests.
• Be part of a small team: You report to our Senior IT Specialist, who is always available for sparring.
• Get a social community: Informal environment with snacks, social events and a young call center environment.
• Gain insight into a versatile industry: See how IT supports advisory services for some of Denmark's largest companies.

We are looking for someone who can see themselves in the role for a longer period, and expect that the responsibilities will grow with your professional development. Several of our current employees started as student assistants.

About Wilke

Wilke is a Danish advisory and analysis company that helps some of Denmark's largest companies grow through valuable insights.

At Wilke we value diversity and inclusion, and encourage everyone regardless of gender, age, background or identity to apply. The most important thing for us is your talent and your desire to contribute.

Are you ready to become part of Wilke?

Send your CV and a short application to us via the form. If you have questions, you are welcome to contact Emil Ipsen at [email protected] (note that we DO NOT accept CVs and applications by email).

We conduct interviews on an ongoing basis, and expect to fill the position during the autumn, so please send your application as soon as possible.