Student assistant for customer service

Are you pursuing a higher education and have at least 2 years left, and would you like a job as a student assistant 15-20 hours per week, where you join our customer service team? Are you keen to be part of a dynamic company that sets entirely new standards in electronic locking systems? Then you might be our new student assistant.

About the position

We are seeking an autonomous and structured student assistant for a study job with opportunities for personal and professional development, where you will play an important role in daily operations as well as responsibility and influence over your own areas of work.

Your primary tasks

You will play a central role in daily customer service. This includes, among other things

• Response and handling of customer inquiries via email, telephone and ticket system
• Registration, categorization and escalation of cases so they are handled by the right people
• Professional and clear customer communication, where you ensure correct and helpful information
• Contribute to structure, quality and order in our customer service processes

Tasks where you support our customer service coordinator

You will be close to our customer service coordinator and help with tasks that ensure an efficient setup:

• Preparation and updating of guides, FAQ and other documentation material
• Collection and structuring of data on inquiry types and errors
• Support for planning by keeping an overview of open cases
• Follow-up on customer service KPI’s, e.g., response times and ticket status
• Assist with customer implementations (e.g., communications, updating systems and information material)
• Light administrative support, including warehouse tasks, shipments and updating internal systems

About you

You are a student and can work about 15-20 hours per week within our office hours, which are Monday to Friday from 8-16. Additionally, it's fine if you can also cover peak periods.

We expect that you

• Are service-minded, responsible and reliable
• Thrive on telephone contact – are calm, clear and professional
• Have a structured approach and take pride in delivering good work
• Are flexible and good at sharing your knowledge and experiences
• Can work independently while valuing collaboration with your colleagues
• Have good communication skills both written and spoken
• Have familiarity with the Office suite and a flair for IT systems

A criminal record check must be presented.

If we have caught your attention and you can see yourself in this description, you may be exactly the person we are looking for.

About us

You will become part of a company with around 30 dedicated and passionate colleagues who have fun and are driven by the will to win. We have an informal tone with plenty of room and space for everyone.

In addition we offer

• A flexible workplace that accommodates studies and exam preparation
• Thorough training where “the one who can, will and does – also gets to do it”
• Competent colleagues you can learn from and develop with
• A strong team spirit and various social events
• A solid foundation of a larger group and proper working conditions
• Good location close to public transport and plenty of free parking spaces

We have a tasty lunch scheme, the option to take dinner home, coffee and tea ad libitum from our café, training facilities in our own gym, staff lounge with table tennis, foosball and darts as well as various social events.

Interested?

If we have caught your interest, please send us a short motivated application and CV.

If we see a potential match, we will contact you for a brief initial dialogue. We proceed carefully to ensure it is a good fit for both parties and invite to first and second interviews as they arise.

If you have questions about the position, please contact Customer Service Coordinator Martin Flindt at +45 5350 9213 or [email protected].

We look forward to hearing from you!

Learn more about your future workplace

Bekey is a provider of a secure digital access solution that makes daily life smarter for both professionals and private individuals. By digitalizing the physical key, Bekey helps service providers and municipal home care, which daily need authorized access to entrances and residences.

Bekey is installed in every other locked entry in the greater Copenhagen area, and more are coming all the time. In 2025 the company facilitated almost 15 million authorized door openings in Denmark and Norway. The company is part of the listed group North Media A/S with headquarters in Søborg.

bekey.dk/karriere | LinkedIn