Subject-matter consultant for the Church of Denmark's finances and cemetery administration

• Placement: Local

•

• Copenhagen, Denmark

Job description

ChurchDesk helps churches and cemeteries get the most out of modern digital tools. We are an ambitious, international team working across Denmark, Germany, Norway, the Netherlands and the United Kingdom — with a shared desire to make everyday life easier for those who keep the church functioning, both employees and volunteers.

We are now seeking a Support Specialist for our Danish market. You will be part of our Customer Support team and will be the professional voice that Danish parish councils, church offices and cemeteries call when they need help with finance, accounting and cemetery administration. It is a role for someone who knows the administrative everyday life of the Church of Denmark from the inside — and wants to use that knowledge to help colleagues nationwide.

About your new role

• Customer support: You answer inquiries from our customers by phone, chat and email and ensure that cases are documented and closed properly.
• Professional sparring: You are the person that both customers and staff can ask about accounting, budgets and cemetery administration — not just where the button is, but how the task fits together.
• Training and guidance: You show employees how to get the most out of ChurchDesk in their work.
• Self-service: You write and maintain Danish help articles and guides so customers can find answers themselves.
• Product feedback: You collect patterns in what customers ask and pass them on to our product and development team.
• Collaboration: You work closely with colleagues who develop and sell our products, so we together become better

Job requirements

• You have experience with accounting in the Church of Denmark — e.g. as treasurer, cashier, parish administrator or a synod/diocesan committee. You feel at home in the church's budgeting and accounting process, quarterly reporting, annual accounts, and how it all ties to the diocesan council.
• You have been part of cemetery administration in the Church of Denmark — and understand grave site protocol, grave site agreements and renewals, grant and maintenance agreements, tariff sheets and GIAS.
• You have a strong professional understanding, and you like to make complex issues simple and clear for non-technical users.
• You work methodically and thoroughly with repetitive tasks, with an eye for precision and consistency — and always with the customer experience in mind.
• You are a warm and attentive listener, who likes to understand people’s needs, see challenges before they arise, and provide well-considered guidance.

It’s a plus

• Experience from customer support or another customer-facing role.
• Familiarity with ChurchDesk — it’s an advantage, but not a requirement.
• Interest in using AI tools in daily work.

What we offer

• The opportunity to introduce and develop products that make a big and real difference for many people in the Church of Denmark.
• A transparent and supportive feedback culture — we grow together, learn from each other and communicate openly.
• A social and collaborative culture with annual kick-offs, team trips and challenges.
• Good opportunities to develop your skills and your career in an international team in rapid growth.

About ChurchDesk

At ChurchDesk we believe that the church plays an important role in society. Our platform is used by thousands of congregations to organize their work, improve communication with members, reach more people and open up new fundraising opportunities.

Our customers are part of one of the world’s largest and oldest institutions: the Church. It is changing to prepare for the future — and we are here to support that development. For churches across Europe it is crucial to work more efficiently and maintain a strong connection to members and local communities.

We have existed for more than 15 years — and have gone from startup to international company with customers across Europe.

We live our values consciously in everyday life

#challenge: We challenge each other — and our customers — to continually get better. We work like a professional sports team: with ambition, discipline and strong team spirit.

#dogoodbusiness: Good business is a marathon, not a sprint. It requires endurance, quality and integrity — every single day.

#jointheride: The journey is as important as the goal. Be part of it, celebrate successes — and have fun! We value togetherness, especially when we are together in the office.