Team Leader for Customer Service, Packaging and Internal Support

Are you a presence-based team leader who creates results through people, structure and collaboration?

We are seeking an experienced and proactive team leader with personnel responsibility for employees in Customer Service, Packaging and Internal Support, as well as responsibility for daily follow-up on Quality.

Customer Service is an important part of the daily operations at Ole Larsen and the link between our customers and the organization. The areas have grown in both tasks and responsibility, and we now want to strengthen daily leadership – with a special focus on Customer Service.

Your role

As a team leader you will be responsible for the daily management and development of the team. You must ensure a strong and proactive customer service, where good communication , empathy and responsiveness are a natural part of the customer dialogue. At the same time you must create structure in everyday life and ensure that tasks and agreements are followed through.

The position combines leadership and operations. You should therefore be prepared to learn the tasks and understand the processes and logistical contexts behind them – and be ready to contribute to the daily operations when needed.

You work closely with the Head of Customer Service, Packaging, Internal Support, Quality and Terminals and will be an important sounding board and right-hand person in daily management and development of the areas.

Your main tasks

• Daily personnel management, including 1:1 conversations, well-being and performance
• Prioritization and coordination of the team's tasks
• Development and training of employees
• Follow-up on agreements, processes and results
• Optimization of processes and workflows
• Daily follow-up on Quality
• Contribute to the development of our setup, including new systems and AI

Who are you?

Experience with people management is a requirement. You have had real personnel responsibility and can show results you have created together with your employees.

As a leader you are clear, proper and present. You set clear expectations, follow up and are comfortable with difficult conversations.

We also emphasize that you

• have a strong understanding of processes, operations and logistical contexts
• can stay on top of things and create structure in a busy daily routine
• can create a good customer experience – even when the starting point is a dissatisfied customer
• take responsibility and are comfortable making decisions
• have authority and a respectful approach to people
• see opportunities for improvement and bring them to life
• have humor and contribute positively to everyday life

Your educational background is not decisive. We place the greatest weight on your leadership experience and your results. Experience from customer service, transport/logistics or another operations-oriented company is a clear advantage.

We offer

• A central leadership role with great freedom, trust and influence
• Opportunity to put your own mark on the team and the development of the areas
• Professional and personal development
• A fast-paced workplace, good colleagues, humor and an informal tone
• Employment under collective agreement
• Pension, health insurance, staff association, lunch and massage arrangement, social events as well as family/children days

The practical

The position is 37 hours per week with the workplace at our headquarters on Dalgårdsvej 7 in Brabrand.

The working hours are generally Monday-Thursday from 8:00 to 16:00 and Friday from 8:00 to 15:30.

Start as soon as possible or by agreement.

If you have questions about the position, you are welcome to contact Head of Customer Service, Packaging, Internal Support, Quality and Terminals Marlene Rudgaard at [email protected] or telephone 60 20 70 58.

About Ole Larsen

Ole Larsen is one of Denmark's leading transport companies focusing on the transport of temperature-controlled foods in Denmark. We are a family- and employee-owned company with a strong team spirit and a close community, where we put people at the center. We have a results-oriented and action-oriented culture with a focus on innovative thinking.