Temporary position for Order Receiving in Flextrafik

Midttrafiks Flextrafik søger en vikar til Bestillingsmodtagelsen

Are you looking for a job where you give customers a good experience and help them safely on their journey? Is it you who meets people with calm, overview and a helpful approach – even when there is a lot to keep track of?

Then you might be our new temp as a booking clerk in Flextrafik's Booking Reception at Midttrafik.

About the job

As a booking clerk you are the customers' first contact when they book wheelchair transport, flextour or flexbus. You help customers find the solution that best fits their needs, and guide them safely through the rules, possibilities and booking.

You will become part of a team of 15 colleagues, where professionalism, helpfulness and respect for each other's work are in focus. We provide thorough training in systems, procedures and travel rules, so you feel secure in the task and are well prepared from the start.

Your tasks

In daily work you will among other things

• receive and handle telephone inquiries and bookings from customers
• advise on Flextrafik travel types, travel rules, booking options, and digital booking platforms
• help customers gain an overview and find the best solution for their journey
• contribute to stable operations and a good customer experience

As you become familiar with the tasks, you will experience a high degree of independence in the work. This also means that in concrete situations you make professional assessments and decisions – always with the customer and quality in mind.

About you

We imagine that you want to work with customer service and guidance, and that you thrive on helping many different people during a workday. Perhaps you are taking a gap year or want experience with customer contact and service. You have a calm and welcoming approach and can maintain an overview, even when it is busy, or when unforeseen situations arise.

We emphasize that you

• are keen to work with telephone customer contact and guidance
• are comfortable using digital platforms and eager to learn new systems
• are proficient in Danish and can communicate confidently in spoken English
• work in a structured way and have a sense for correctness and details
• can work independently and take responsibility for the task

As a colleague you are stable, helpful and professional. You can stay focused on the task when there are many inquiries, and at the same time contribute to a good and respectful collaboration in the team.

At Midttrafik

At Midttrafik you become part of an organization where we value integrity, quality and good customer service. You will receive thorough onboarding and ongoing professional sparring as well as good colleagues in a safe and informal working environment.

The position is a six-month temporary contract for 37 hours per week. You will be included in the shift plan with your colleagues, and the working hours are on weekdays between 7:50 and 16:10.

Salary and employment terms follow the applicable collective agreement.

Midttrafik has good transport options by bus, a parking lot with the possibility to charge an electric car as well as bicycle parking. There are good working conditions with the possibility of a weekly home office day and access to a lunch scheme. The Midttrafik staff association is active and offers social events and networking.

Application and recruitment process

Send us your CV no later than 22 October 2026. You do not need to attach a cover letter, but in the application process you will be asked to answer the following questions:

• Why did you apply for this particular position, and what do you find most interesting about it?
• How will you create good service for our customers?
• How would previous colleagues and customers describe you?
• If you have experience with telephone and in-person customer communication, describe your experience?
• What type of leadership brings out the best in you?
• How do you contribute to good colleague relations in the department?

Interviews will be held during week 44 .

If you have questions about the position, you are welcome to contact team leader Merete L. Nielsen at telephone 87 40 83 14 (Monday-Friday 8.00 – 10.00). Excluding Wednesday – Friday week 42.

About your new workplace

Midttrafik is an administrative organization that, in cooperation with municipalities, the region and private bus operators, ensures well-functioning public transport for citizens in the Central Denmark Region. We are a joint municipal transport company with a politically elected board. We are 150 employees who value an exciting workday with a large contact surface to customers and partners. We use performance management to ensure we are efficient, and we often ask customers and suppliers if we do it well enough.

Midttrafik is therefore an organization in constant development, where there is rarely a long way from idea to action.

Read more about Midttrafik at www.midttrafik.dk . You can also follow us on https://Facebook.com/midttrafik.dk and https://dk.linkedin.com/company/midttrafik