Field Service Technician for Kärcher's Professional Market - operate from home base in the Jutland & Funen district

We are immensely busy in Kärcher's aftermarket and service department!

Can you solve the complex technical challenges on the machines, deliver solid service and ensure high customer satisfaction? And would you like to be part of a team where you never stand alone?

Due to high activity, we are seeking an experienced and dedicated Service Technician with strong professional skills to handle our service and repair tasks on Kärcher's large professional product program.

Based from your home address, ideally located in the area between Aarhus and Vejle, you will have an independent daily routine with a lot of driving and close contact with customers, where quality and reliability are always in focus.

You work independently – but you are never alone! Even though we are busy, and you spend hours on the road in your own service van, you will be a central part of a strong and tight-knit team. We have a unique camaraderie where we spar with each other, pull together, and always have each other's backs. Whether it is customer service in the back office or your technician colleagues on the phone, you always have the team backing you up when you need an extra hand or a good tip.

Your primary tasks

As a Service Technician you are responsible for diagnosing, repairing and maintaining the machine fleet at our fixed B2B customers and ensuring that their equipment always runs optimally.

• Troubleshooting, repair and preventive maintenance on electrical and mechanical machines, including professional floor scrubbers, sweepers, high-pressure cleaners and our advanced cleaning robots.
• Planning and coordinating your own service cases in everyday work.
• Ordering and managing your own spare parts stock in the service vehicle.
• Documentation of your service tasks and recording of time/parts via our CRM system.
• Technical support and advice to customers on location, so they use the machines in the most appropriate way.

As our product program – and especially robotics technology – evolves, there will be ongoing contact for further training and with complex technical questions to our technical departments in Germany and the Nordic countries. English language skills are therefore a requirement.

Who are you?

You have a solid hands-on approach, possess strong electrical and mechanical understanding, and you thrive with a structured and quality-conscious approach to tasks with the customer at the center.

For us it is essential to find the right team player. Experience is a plus but not a requirement, and it is your personality, your energy and the way you fit into our existing team that we value most.

In addition, we expect that

• You reside in the geographic area between Aarhus and Vejle.
• You have a technical education in the electrical field or as a mechanic (e.g. agricultural machinery, construction machinery, automotive mechanic or similar).
• You have experience with troubleshooting and repairing electrical and mechanical machines.
• You are IT-ready and willing to work with modern, software-controlled machines and apps (e.g. for our robots).
• You have a good general IT understanding. Our primary working platform is Google Workspace, and in addition we use a CRM system for our daily documentation.
• You have a valid driver's license (category B) – if you also have a trailer license (category B/E), that is a big advantage, as we occasionally transport larger machines (if you don’t have it, we pay to have you obtain it).
• You can present a clean criminal record.
• You master Danish and English in writing and speech.

We offer

A dynamic position in an international growth company where sound values and a strong team spirit shape daily life.

• Your own service van equipped with state-of-the-art tools and spare parts stock.
• Computer and work mobile provided for administration and documentation.
• Attractive salary package with pension and health insurance.
• Additional vacation week and a good working environment with emphasis on freedom with responsibility.
• Thorough training and ongoing further education in our professional product program (including robotics technology).
• Opportunity for great personal and professional development in a flat organization.

Want to know more about the job?

If you have questions about the position or would like to hear more about daily life at Kärcher, you are welcome to contact Service Manager Jan Nyvang Halwas Hansen at tel. 20 18 37 17.

We look forward to hearing from you.