Administrative caseworker for Citizen Service in Vesthimmerland Municipality

Do you have a flair for administrative case processing, strong digital skills and a desire to help develop the municipality's citizen service, so we make the biggest possible difference for citizens? Then perhaps you are the one we are looking for.

We are seeking a colleague who is motivated by administrative case processing and citizen contact, and who is at the same time curious about new possibilities, smarter workflows and digital inclusion.

About the position

You will be part of a Citizen Service in development, where we work purposefully with professional, approachable and holistic service to the municipality's citizens. We also have a strong focus on optimising our workflows, including the use of new technology. The position has a particular focus on administrative case processing within the pension area, including granting benefits, financial administration and guidance to pensioners.

As part of a natural generational shift, we are seeking a new colleague.

Your tasks will include

• Process and grant benefits to pensioners and certain early retirees in accordance with applicable law.
• Manage financial administration for particularly vulnerable pensioners, including payments, financial overview, follow-up and dialogue.
• Advise citizens about rules, possibilities and digital self-service solutions in public Denmark.
• Process cases concerning public funerals, including administration, contact with relatives and partners, as well as handling of personal property.
• Contribute to the development of initiatives that strengthen digital inclusion – especially for pensioners with limited digital skills.
• Contribute to the development and optimisation of administrative workflows with focus on quality, efficiency and user-friendly solutions. Including by exploiting new technological possibilities such as AI, RPA etc.

You will also be part of our general physical citizen service, where we particularly help all citizens with MitID, Digital Post, digital powers of attorney, passports and driving licences.

Our ambition is that our service is always on eye level, professional and solution-oriented.

Your profile

You have a relevant administrative education, e.g. as office-trained with a specialization in public administration, or equivalent competencies within administrative case processing. You are motivated to make a difference for our citizens. At the same time you can build trust and handle difficult conversations, while communicating complex rules and solutions in a simple and understandable way.

We also imagine that you

• Work efficiently, responsibly and in a structured manner.
• Can translate relevant legislation into correct case processing and a consistent practice.
• Have strong digital skills, good system understanding and an interest in new technology and workflow optimisation.
• Have good numerical understanding and thrive with financial administration and systematic follow-up.
• Are service-minded and can make the citizen feel seen, heard and involved – even when all their wishes cannot be accommodated.
• Are solution-oriented – also in complex situations that require close collaboration across the municipality.
• Are the good colleague who actively contributes to the community and a good working environment.

We can offer

In Citizen Service in Vesthimmerlands municipality we have

• An exciting position where you can help shape our future task solution.
• An organisation where leaders and employees dare to take responsibility and go new ways.
• Committed colleagues and a workplace with focus on collaboration, sparring and professional development.
• Good personnel conditions such as canteen, health scheme and a well-functioning staff association.
• Flexible working hours with the possibility of remote work.
• Good opportunities for professional and personal development.
• An informal working environment with good colleagues and a relaxed tone.

Salary and employment conditions

Salary and employment conditions in accordance with the applicable collective agreement.

Further information

We expect to hold an initial virtual interview on 20 November and subsequent physical 2nd round interviews on Wednesday 25 November.