Administrative employee with a flair for digital communication for Citizen Service

Would you like to combine citizen contact with digital dissemination? And would you like to help citizens move forward as well as make information and guidance easier to understand and use?

In Citizen Service in Høje-Taastrup Municipality we are seeking a colleague who thrives in a varied everyday life with personal and telephone citizen assistance, administrative tasks and digital editorial work.

You will become part of a work community with 22 dedicated colleagues, where we emphasize helpfulness, collaboration and high professionalism. We offer thorough training tailored to your experience and good opportunities to spar with your colleagues.

Citizen service and digital dissemination

With us you help both citizens in direct contact and through the information and guidance they encounter digitally. You help ensure that the content is correct, up-to-date and understandable, and you contribute to developing our workflows and service.

Your tasks include

• Maintenance and updating of the municipality's website as a web editor.
• Editorial responsibility for selfservice.nu with guides, workflows and instructions.
• Editorial tasks on the municipality's chat- and voicebot.
• Personal service and guidance to citizens, including issuing passports, driving licenses and MitID.
• Telephone service on the municipality's main number, where you clarify inquiries or help citizens on to the right employee.
• Distribution and forwarding of written inquiries, including mail and emails.
• Contribution to the development and digitalization of workflows and service offerings.

We are looking for you who can make the complex understandable

You communicate clearly and pleasantly and can adapt your guidance to the individual citizen. You remain calm when an inquiries is difficult, and you are motivated to find solutions and help citizens forward.

We expect that you

• Have a relevant administrative education, e.g. professional bachelor in public administration, office education with public administration or municipal administration education.
• Have experience from a municipality, a state authority or another relevant public organization.
• Have experience with digital communication and can write and edit understandable texts and instructions.
• Have good digital competencies, are familiar with Microsoft 365 and can quickly learn new systems.
• Work in a structured and meticulous manner and can prioritize between different tasks.
• Have knowledge of the Public Administration Act and the Freedom of Information Act.
• Can guide citizens in both Danish and English.

You can work independently and at the same time take part in the common tasks. You are curious about how technology and digital solutions can make everyday life easier for both citizens and colleagues.

Experience with issuing MitID, passports and driving licenses is an advantage but not a requirement. We will ensure that you are trained in the tasks.

A good place to become part of the community

We offer

• A varied job where you combine citizen contact with administrative and digital tasks.
• Helpful colleagues, an informal tone and professional sparring.
• Thorough and individually tailored training.
• Opportunity for professional development and to contribute to the development of Citizen Service.

Citizen Service is the citizens' entry point to the municipality and handles among other things tasks within the Civil Registration System, marriages, passports, driving licenses, MitID and digital self-service solutions. We are part of the Center for City Council and Administration and collaborate across the municipality’s professional areas.

Your workplace will be in our modern, award-winning town hall close to Høje Taastrup Station. Here we work in an open office environment with opportunities for sparring and knowledge sharing. The town hall also has a canteen and a rooftop terrace on the 8th floor.

Practical information

The position is 37 hours per week with start on January 1, 2027.

Salary and terms of employment are determined according to the applicable collective agreement and the principles of Ny Løn.

Upon hire references and relevant criminal record checks will be requested.

The application deadline is Thursday, October 29, 2026.

We expect to hold 1st interviews on Tuesday, November 3 and Wednesday, November 4, with potential 2nd interviews on Friday, November 6, 2026.

Applications, CV and any other relevant documentation should be sent via the municipality's recruitment system.

Want to know more?

You are welcome to contact the head of Citizen Service, Malene Marbjerg, at telephone 21 32 17 35. You are also welcome to send a text message, and you will be called back.

You can also contact the team coordinator Sandra Hertz at telephone 43 59 14 83.