Administrative Support for Distribution & Customer Service

Would you like to help ensure that thousands of parcels arrive on time?

And are you motivated by creating overview, solving challenges and delivering good customer service?

At Xpressen we are looking for an administrative supporter for our distribution department in Herning.

You will become an important part of the daily operations and a central link between customers, drivers, haulers and internal departments. Every day we work to ensure that thousands of parcels arrive safely and on time, and here you will have a decisive role.

We are looking for you who thrive in a high-tempo environment with many touchpoints and a large responsibility. You are motivated by finding solutions, creating overview and delivering good service, also when everyday life is busy.

Your duties

You will among other things come to work with

• Handling customer inquiries via telephone and e-mail
• Follow-up on deliveries, delays and deviations
• Processing complaints and customer cases
• Daily contact with drivers, haulers and partners
• Creation and coordination of transport and distribution tasks
• Ensuring high quality in customer dialogue
• Follow-up on internal processes and procedures
• Contribution to ongoing optimization of workflows and service experience

We imagine that you

• Are structured and good at maintaining an overview
• Thrive with many tasks and changing priorities
• Are service-minded, proactive and solution-oriented
• Communicate professionally both orally and in writing
• Work independently and take responsibility
• Are a team player who helps colleagues when needed
• Have experience from customer service, transport, logistics or administration

Experience from the transport or logistics industry is an advantage, but not a requirement.

We offer

• A central role in a growth company
• A strong team with high professionalism and good cooperation
• An varied everyday life where no two days are the same
• Opportunity to influence processes and improvements
• Nice colleagues and an informal tone

Working hours and employment terms

• Full-time position
• Working hours Monday to Friday in the time window 07:00-20:00 according to the duty rota
• Friday shifts are included in a fixed rotation
• The position is initially temporary, but with possibility of permanent employment after 6 months.
• Start as soon as possible
• Salary according to qualifications

About Xpressen

Xpressen is a nationwide transport and logistics company with its headquarters in Herning. We deliver thousands of shipments every day for some of Denmark's largest companies.

Our success is built on high quality, fast service and employees who take responsibility.

Does that sound like something for you?

Then send your application and CV today. We hold interviews continuously and hire when the right candidate is found.