Maternity leave cover for customer service at Hjælperne.dk

Hjælperne.dk finds regular helpers for the elderly who need an extra hand in everyday life. It can be cleaning, gardening, shopping, accompaniment to the doctor or a cup of coffee and a chat. We started in Aarhus in 2015 and today have over 1,700 helpers across the country.

Our colleague in customer service will go on maternity leave in the middle of January, and therefore we are looking for a maternity leave cover. We are growing considerably, so we expect that there will also be a job for you when the maternity leave ends.

What you will do

You will be the one that customers, relatives and helpers talk to when they call or write to us. One can book a helper on the website, but one can also call, and then it is you who answers the phone.

You will, among other things,

• take incoming calls from the elderly and relatives who would like to have a helper or have questions
• answer emails from customers, relatives and helpers
• help customers with payments, e.g. when a payment card needs to be linked to the profile
• follow up when a customer is waiting for a helper or needs a new one
• report damages to our insurance with If, if an accident has occurred
• handle the other tasks that come up during the day

About you

We imagine that you

• enjoy talking to older people and have patience when something needs to be explained again
• write clear and understandable Danish
• can manage your own tasks, including on days you work from home
• are used to using a computer and pick up a new system easily

Experience with customer service, office work or elderly care is an advantage, but not a requirement.

What you get

You get a job where you help provide older people with secure assistance in everyday life, so they can stay living longer in their own home. The working hours are 30-37 hours per week, and with 30 hours you have time off at 15:00. Whether you work at the Nimtofte office, from home or a bit of both, you decide for yourself. In the first couple of weeks you will be trained by our colleague, so you know the system and the routines when you take over.