Traffic Controller for Midttrafik's Flextrafik

Do you have a strong service mindset and are you used to telephone service and daily contact with many different people? Then you may be our new colleague.

Flextrafik's Traffic Management plans and conducts passenger transport for municipalities, prehospital, disability customers and flexible public transport offers in the Central Denmark Region. We handle around 1 million trips annually.

Your tasks

As a traffic controller you will have an important role in coordinating and monitoring the movement, so we always deliver the best possible service for our passengers. You will become part of Flextrafik's Traffic Management and will have 15 good colleagues.

You will among other things come to

• Monitor driving and solve operational tasks
• Contact vehicle operators, drivers and customers by phone and email
• Reallocate planned trips in connection with operational disruptions
• Receive travel orders by telephone
• Quality follow-up

Who are you?

We imagine that you

• Are service-minded and focused on the good customer experience and the good relationship with collaborators.
• Desire to work in a daily life where the pace is high, where you are on the phone most of the time, and where it is not unusual to handle +75 calls per day.
• Have the ability and willingness to take responsibility and make decisions regarding operations
• Have a good geographical understanding
• Have experience with planning/disposition and traffic/operations management or have other relevant background
• Are an experienced IT user and administratively strong with a focus on thorough communication

As a person you are careful and can keep an overview when things are moving fast. You naturally provide good service to customers and partners and are a cheerful and straightforward colleague who contributes to well-being and the good working environment.

We offer

With us you become part of an organization where we value integrity, quality and good customer service. You receive thorough onboarding and ongoing sparring as well as good colleagues in a safe and informal working environment.

• Predictable working hours with shifts on weekdays between 05.50 and 17.09. The shift plan is known one month ahead, and there may be shifts on public holidays.
• We offer salary and employment terms in accordance with the applicable collective agreement (HK Municipal- Administration and IT staff), as well as a canteen arrangement.
• The position is 37 hours per week and is time-limited to 12 months initially.

Midttrafik has good transport options by bus, a parking area with the possibility to charge an electric car, and bicycle parking. The staff association at Midttrafik is active and offers social events and networks.

Application

Send us your CV and your application no later than 22 November 2026. Interviews are expected to be held on 1 and 2 December.

If you want to hear more about the position, you are welcome to contact team leader Kim Glad Sorgenfri at phone 2510 7275 (weekdays 08:00 – 12:00)

About your new workplace

Midttrafik collaborates with municipalities, the region and private operators to deliver good public transport to the citizens of Region Midtjylland. We are a joint municipal transport company led by a political board. We are 153 employees who appreciate an exciting workday with a large contact surface to customers and partners. We use goal management to ensure that we are efficient, and we often ask customers and suppliers if we are doing well enough.

Midttrafik is therefore an organization in constant development, where there is rarely a long way from idea to action. The everyday is characterized by a professionally inspiring environment.

You can read more about Midttrafik at www.midttrafik.dk or follow us on https://Facebook.com/midttrafik.dk and https://dk.linkedin.com/company/midttrafik