Customer Service Representative / Digital Trust & Safety Specialist – Sofia, Bulgaria

Danish-speaking candidates are sought for positions in customer service and digital content moderation in Sofia, Bulgaria.

The work involves either customer service for danske customers via telephone, chat and e-mail or review and moderation of digital content .

You will receive thorough on-site training, and no prior experience is required — only good communication skills and a desire to work in an international environment.

💼 Job duties

• Handling customer inquiries and support (inbound calls, e-mail and chat)
• Help for danske customers with questions about products, accounts or orders
• Alternatively: assessment and moderation of online content in accordance with internal guidelines
• Collaboration with colleagues in a multicultural team

📋 Qualifications

• Good Danish skills and solid knowledge of English
• Strong communication skills and a service-oriented approach
• Willing to live and work in Sofia

💰 Salary and terms

• Monthly salary: 3,000–4,100 BGN gross , depending on position and experience
• Full-time contract (40 hours per week)
• On-site training (2–6 weeks)

✈️ Relocation package

For all languages and positions

• Airport reception
• Airfare covered up to 150 Euro
• Up to 21 days of hotel or apartment accommodation paid by the company
• Help to find an apartment in Sofia
• 300 BGN gross housing allowance per month

For Digital Trust & Safety roles

• Hotel or shared apartment (up to 21 days)
• Relocation bonus of €1,500 , paid in two installments after start

Start date

Ongoing start – multiple positions available

Work location

Sofia, Bulgaria (onsite or hybrid depending on position)