Maternity leave substitute for the State's IT service desk in Ballerup

Do you want to make a big difference by helping about 60,000 users solve small and large IT problems and get their daily work to run smoothly – so read on.

We are looking for you who enjoy a varied everyday life, where you daily make a difference for many people as an employee in Statens It’s servicedesk.

About the position Our servicedesk is a bit of a hub. It is the first place our users contact if they need help. It is at the servicedesk we can always get a sense of what is going on with our customers. We are seeking support staff for our team in Ballerup, who will provide first-class support to the many state employees. With us it is meaningful, developing and fun to go to work, and the servicedesk can be your entry to an exciting career in a large and highly societally important organization with many opportunities.

As an employee at Statens It’s servicedesk you will be part of a strong team of about 70 skilled and helpful colleagues, spread across 7 teams. We are busy, we have fun and we focus on your professional and personal development.

Your work will be distributed between the following tasks

• Communication with our users via telephone, service portal and chat
• Receiving inquiries from users and registering them in our case system
• General troubleshooting and solving IT challenges
• Receiving and prioritizing tasks and orders
• Guidance regarding orders in our service portal
• Onsite support in ministries, agencies etc. in connection with projects
• Collaboration with or secondment to our operations teams in connection with tasks

About you You first and foremost have the desire and ability to help make a difference for our users by delivering professional and service-minded IT support. Your background is not decisive, but you have a flair for IT, and you enjoy talking on the phone and helping users via remote support.

The workday in the servicedesk often takes a different turn than expected, so it is important that you are open to trying new things and can stay calm and have an overview.

In addition you can recognise yourself in the following

• You approach every inquiry or task – large or small – with the same professionalism and energy
• You are motivated by providing good service and using your analytical abilities
• You like solving tasks independently but appreciate collaborating with your technically competent colleagues
• You can document your work in writing, and you can prepare guidelines
• You can communicate in writing and orally in both Danish and English

About us Statens It is an agency within the Ministry of Finance’s group, which delivers IT services to 21 ministerial areas and their approx. 60,000 users. In Statens It we work to operate an efficient IT support and ensure a high and uniform IT service across the state. The main tasks include operation, support, development and harmonization of IT in the state.

We offer an open and dynamic workplace where you get the opportunity for professional and personal development as well as contact with many people. In daily life you will experience an informal tone, a work environment characterized by high activity and good sparring.

For us presence together with our colleagues means a lot, and we believe that collaboration and knowledge sharing across the agency are crucial for a good work environment. At the same time we want to ensure flexibility for our employees, and home working can be arranged between manager and employee as and when it is compatible with task execution.

Employment terms The position is a nine-month parental leave cover.

You are employed under the central collective agreement between the Ministry of Finance and the Public Employees Organization – The State Area (OAO central collective agreement) and the organizational agreement for Office Clerks, Laboratory Technicians and IT Employees (HK) in the state.

It is a condition for employment that you can obtain security clearance to SECRET and subsequently maintain the clearance throughout your employment period. In connection with the employment you will be asked to submit a private criminal record, which you obtain via www.politi.dk, or by appearing in person at your local police station. We will tell you more about this during the recruitment process.

It is also a condition for your employment that you can participate in a 24/7 on-call shift (statutory civil service working time agreement chapter 4).

Your workplace will be at our headquarters in Ballerup.

The area of employment is the Ministry of Finance with associated institutions, currently the Agency for Digitisation, the Ministry of Finance’s department, Statens Administration, Statens It and the Economic Agency.

Further information If you want to know more, you are welcome to contact team leader Ugur Ozkahveci at tel. 72 31 08 81 or team leader Andreas Valdemar Møller at tel. 72 31 10 49.

Application If you are interested in the position, just click "Search for the position" and send your application with CV, transcript and any attachments. We must receive your application no later than Oct 26, 2026.

We conduct job interviews on an ongoing basis.

The Ministry of Finance regards diversity as a strength and encourages all interested candidates regardless of personal background to apply. We look forward to reading your application.