Corporate and Booking Coordinator for Bouillon and Waldorf Group

Company and Booking Coordinator for Waldorf Group

Are you good at creating an overview, following a customer from the first inquiry to the final booking, while also having a sales mindset and delivering good service?

We are looking for a company and booking coordinator for our call center in Frederiksberg. You will become a central part of the work with our companies, groups and meeting bookings and will be responsible for helping guests and businesses find the right solution across our restaurants.

It is a position for someone who both enjoys the personal contact with guests and the more structured part of the work, where offers, bookings, deadlines and details must add up.

About the job

A large part of your workday will consist of handling inquiries about companies, groups and meetings via phone and email.

You follow the inquiry from the first contact and help the guest find the restaurant, menu and solution that best suits their arrangement. This also means that you must be able to actively work with sales and follow up on inquiries where the guest has not yet made a decision.

When the company is booked, you help ensure that all details are in place and that the restaurant has the necessary information to run the event.

Your tasks will include, among other things

• Reply to inquiries about companies, groups and meetings by email and phone
• Advise private guests and businesses about our different options
• Prepare and follow up on offers
• Actively work to convert requests into bookings
• Create and coordinate company and meeting bookings
• Ensure that menus, guest counts, allergies and other details are collected before the relevant deadlines
• Coordinate with restaurant managers and other colleagues about larger bookings
• Follow existing bookings through to completion and ensure that agreements and information are in place
• Help with other guest service and booking handling in our call center

Who are you?

We imagine that you have experience from restaurant, hotel, conference, booking, reception, customer service or a similar position. The most important thing, however, is that you understand the combination of service, sales and coordination .

You must be able to speak with a guest, understand what they really need and make it easy for them to say yes to the right solution.

At the same time, you must be structured. A corporate booking can span several weeks or months and contain many details, and therefore you must have control of both follow-up, deadlines and agreements.

We place particular emphasis on the fact that you

• Communicate confidently and friendly both in writing and orally
• Can smile with your voice and build a good relationship over the phone
• Have a natural sales instinct without coming across as pushy
• Are good at following up and getting tasks fully completed
• Work in a structured way and have a sense for details
• Can handle several ongoing corporate inquiries simultaneously
• Take responsibility and proactively see what the next step in a case is

About us

You will become part of Waldorf Group's call center in Frederiksberg, from which we handle reservations and guest inquiries for several of the group's restaurants.

Waldorf Group is behind Restaurant Bouillon, The Shrimp, Bavette and Bistro Grand Mère, among others.

The call center is a small team, and you will therefore work closely with both your colleagues in the office and the management at the restaurants. We have an informal workplace with short decision-making paths, but at the same time many guests and bookings, so it requires that we work in a structured way and help each other.

Does this sound like you?

Send your application and CV to [email protected] and write “Company Coordinator” in the subject line.

We will conduct interviews on an ongoing basis.