Customer Experience & Value Manager (maternity cover)

Would you like to help shape the future customer experiences at Energi Fyn?

The energy area is developing faster than ever. New products, digital solutions and changed expectations from customers create new opportunities to deliver stronger customer experiences and greater value for both customers and the business.

Therefore we are looking for a Customer Experience & Value Manager , who can help us understand customers even better and translate insights into concrete initiatives, experiences and solutions that make a noticeable difference.

You will play a central role in strengthening customer value, loyalty and customer experiences across both private and business markets. Based on data, customer insights and business understanding you identify the biggest opportunities for improvement and translate them into concrete recommendations and initiatives in close collaboration with colleagues across the organization.

You follow the initiatives from idea to effect and ensure that experiences are translated into learning and better decisions going forward.

Success in the role is about creating measurable improvements for both customers and the business by translating insights into action.

Be part of building an area of great significance for the business

You will be part of Commercial Steering and Products, a newly established core function responsible for strengthening Energi Fyn's commercial development, including stronger customer insights, better decision basis and more data-driven prioritization.

As part of a department under development you get the opportunity to influence your methods, processes and priorities within customer experiences, customer value and impact measurement.

You will have a broad contact surface across the organization and will work closely with both management and business to identify opportunities, build support and ensure that good ideas are translated into concrete results.

Your tasks

You will among other things

• Map and improve customer journeys and central touchpoints across the customer portfolio
• Develop and establish a common method and governance of work on developing customer experiences and customer value
• Identify opportunities to strengthen loyalty, retention and customer value across both B2C and B2B segments
• Prepare decision proposals and recommendations that translate insights into concrete actions
• Drive, qualify and implement initiatives within retention, loyalty and customer experiences
• Ensure impact measurement, follow-up and learning on implemented initiatives
• Communicate insights and recommendations to management and other decision-makers
• Contribute to creating a stronger link between customer, product and business

Are you our new colleague?

We imagine that you have a minimum of three years' experience with customer experiences, customer value, customer insights, CRM or commercial development.

You are motivated by understanding customers' needs and behavior and by creating improvements that make a real difference. You thrive in translating complex problems into simple and value-creating solutions and have the ability to create momentum through collaboration and involvement of relevant stakeholders.

You take initiative, work in a structured way and have an eye for both customers and the business's goals.

At the same time you manage to gain support for your recommendations through strong communication, professional credibility and a pragmatic approach to tasks.

We imagine that you

• Have experience in translating and implementing customer insights and data into concrete improvements and actions
• Have worked with development of customer experiences, customer journeys or customer value
• Understand the link between customer experience, loyalty, customer value and profitability
• Are strong in stakeholder management and cross-functional collaboration
• Work structured and analytical, but are motivated to deliver results through action

Be part of shaping the future commercial governance

In Commercial Steering and Products we gather the work with commercial prioritization, product governance, customer experiences and value creation across Energi Fyn's customer and product portfolio.

Our ambition is to professionalize commercial governance across Energi Fyn through stronger decision basis, clearer priorities and better alignment between customer, product and business.

We are curious, ambitious and professionally strong. We challenge existing approaches, actively use each other's perspectives and believe that the best solutions arise in the interaction between people, data and business.

For us, insights only create value when they lead to action and results.

We offer

• A maternity cover with independent responsibility and opportunity to make a clear professional mark
• Opportunity to influence an area under development and help shape methods, processes and priorities
• Close collaboration with both management and business as well as a broad contact surface across the organization
• A role close to central commercial decisions with great opportunity to influence customer experiences, customer value and business development
• An industry in rapid development, where electrification, digitalisation and the green transition continuously create new opportunities and expectations among customers

Practical information

• Interviews are held continuously, and the posting will be removed when the right candidate is found
• A police clearance must be presented before employment
• Expected start 1 December 2026 with employment through November 2027

Do you want to join the team?

Then send us your application and CV as soon as possible. We look forward to getting to know you

Should you have questions, you are welcome to contact Sussi Overlund

Title.: Head of Commercial Governance and Products

Mobile: 51 32 60 56

Email: [email protected]

Application deadline

Ongoing

Apply for the position

The modern life requires energy – and a modern energy company. At Energi Fyn we work for the development of a sustainable energy supply for businesses and private customers with high expectations. We see it as our task to deliver solutions that make it easy for our customers - whether the need is reliable and competitive energy, ultra-fast internet or advice on energy-saving solutions. As a cooperative, Energi Fyn is owned by 210,000 shareholders, we cover more than 3/4 of Funen and employ about 330 employees.

We actively support Funen associations and business life in the form of sponsorships and funds. See more about us at www.energifyn.dk