IT support for user administration and security in a unique IT community

Are you passionate about delivering good service, ensuring the right access and making a difference for more than 15,000 users? Then you have the opportunity to become part of our User Administration and Security team, where you work at the intersection of IT support, identity management and information security.

We are looking for an engaged and good-humored colleague to our User Administration and Security team. The team consists of 6 employees who daily help our users and external partners with the right accesses so they can perform their tasks, whether they work at the town hall, the nursing home, the school, the library or the job center in one of our five owner municipalities Allerød, Ballerup, Egedal, Fredensborg and Furesø.

The team is dynamic and strong; we have great trust and respect for each other, but we miss a skilled and teachable team player on the team. With us there is room to grow and we make a point of having fun while we carry out tasks for our five owner municipalities.

Your tasks

The job often involves a high degree of outward-facing contact and we help each other across competences if things get urgent. You will become part of our Service & Support department with 23 skilled employees, who each day collaborate to solve a wide range of support tasks with a smile and high quality.

Specifically, your tasks will consist of

• Ensure that the delivery of user identities and objects matches the user’s needs and is continuously adapted to new needs.
• Deliver user creations, changes and deletions of employees and external partners in a timely and smooth manner in our five owner municipalities and in IT-Forsyningen in relation to applicable processes.
• Help users with their cases both in writing via our case system or by phone.
• Ensure that the case workflow is documented in our systems and that cases are categorized and prioritized correctly so we look at the most important task first.
• Maintenance of our processes and procedures so we perform tasks correctly, in a consistent manner and in accordance with the regulations regarding the data protection regulation and GDPR.
• Ordering and documentation of certificates used by different departments in IT-Forsyningen. This could be a certificate used for a secure mailbox or an interface to a system in close collaboration with our server team.

We offer

A workplace with respect for each other’s differences and professional competencies. We lift each other and our service level through strong collaboration, knowledge and learning. In addition we offer:

• A busy and varied everyday life with a large amount of contact and diverse tasks.
• Good opportunities for training and development of your professional and personal qualifications.
• 37-hour work week, flexitime and the possibility of remote work.
• Lunch arrangement.
• Health scheme.
• Salary according to qualifications and a good pension scheme in accordance with the applicable municipal collective agreement.
• A dynamic and collegial working environment with a humorous and informal tone and the opportunity to make a meaningful difference – for the workplace, our users and our owner municipalities.

We are based at Rådhustorvet 3-5, 3520 Farum, which will also be your daily workplace. There are good parking facilities, and it is close to both the S-train and the shopping center.

About you

As our new colleague you have a strong IT professional background, and you can collaborate and provide IT support with the right drive and commitment. You are passionate about good service, and you have a natural desire to continually improve and learn new things.

In addition, we place emphasis on the fact that you have

• A relevant IT education, preferably as IT support.
• Experience with IT support and have worked in an IT helpdesk – preferably with knowledge of Halo.
• A sense of harmonization potentials across processes and systems and can identify opportunities for standardization and efficiency. Experience working in or around IDM solutions (Identity Management) would be an advantage.
• Experience with processes and documentation.
• A good overview when you distribute and follow up on cases in the team.
• A friendly personality. You are helpful by nature and value good collegiality.
• A responsible, curious and solution-oriented work style. You can listen and understand how to put yourself in the users’ needs and help them competently forward.
• A positive attitude, drive and good humor that helps things run smoothly when it is busy and the tempo is high.

For the communication with our users it is a requirement that you master Danish in writing and speaking. In addition you must have a driving license, and you must be able to present a police clearance and a background check.

A little about us

IT-Forsyningen is a cross-municipal §60 company that handles IT operation and service tasks for our five owner municipalities Allerød, Ballerup, Egedal, Fredensborg and Furesø. We are 75 employees, and our tasks span across service and operation of the municipalities’ IT. The purpose is to ensure a stable, modern and future-proof IT operating environment and the best possible digital platform to solve the municipalities’ core tasks.

Delivering top service requires unity and happy employees. Socializing is therefore highly prioritized both socially and athletically, whether it's for a summer party and Christmas lunch or company events in badminton, cycling, paddle tennis, DHL relay or CS2.

Your application

If you have questions about the position, you are welcome to contact team leader Søs Most at phone 2552 8022 or email [email protected].

We continuously invite suitable candidates for interviews, so do not hesitate to send us your application, CV and educational certificate. Upon hiring, references will be obtained.

Start as soon as possible.

We look forward to hearing from you.

Note

We see diversity as a strength. Therefore we encourage everyone regardless of gender, age, disability, religion, sexual orientation or ethnic background to apply for a job with us.

Department: closed units

Application deadline: 19 October 2026

Location: Rådhustorvet 5, 3520 Farum, Denmark