IT support specialist for a skilled and dynamic team

Are you a passionate IT supporter or consultant with the desire and experience in IT support at all levels? Do you dream of being part of a strong team that every day makes a difference for hundreds of engaged colleagues?

Well-oiled IT is an indispensable element in everyday life for our colleagues and customers, and therefore we are now seeking a skilled colleague in SEGES IT.

SEGES IT consists of 9 competent teammates, distributed across two locations – in Aarhus N and Copenhagen. Your workplace will be in Aarhus N. We support both employees in SEGES Innovation as well as staff in 10 other companies.

The position is not a traditional level-1 support role. We are looking for a profile who thrives with both the daily contact with users and the more complex tasks within support, administration, and the further development of our IT environment.

More than 800 employees depend on our IT service at a high level. Together we provide IT service provider support at level 1, 2, and 3. We place emphasis on enjoying each other’s company and having fun while delivering the best, professional service for our colleagues and customers. We help everyone from the crop advisor to the IT director, so we put all parts of our IT expertise into play.

We offer an attractive salary package, flexible working conditions, and good opportunities for personal and professional development.

Your core tasks will be

In SEGES IT there are no two working days that are the same. A central task is of course user support through phone, case system, and on-site. We handle this in an internal arrangement, where you are never alone on duty.

At the same time we handle a wide range of other tasks within development and operation of IT. We share the responsibility among us, so you may be responsible for systems and solutions, and connected to projects of different character.

And of course we also handle

• Preparation and configuration of PCs, tablets, mobiles and other hardware as well as deployment of software. We use Intune and Microsoft Endpoint Configuration Manager
• User administration in Microsoft AD and Entra ID
• Troubleshooting of user/application-related problems
• Procurement of various hardware
• Administrative tasks and preparation/maintenance of documentation and guides

Precisely which tasks will fill most of your working day? That is something we will determine together depending on motivation, competencies, and needs.

Who are you?

We imagine that you come with experience from a similar position and/or are trained IT supporter. You are of course completely familiar with the Microsoft 365 universe, Azure and perhaps have also worked with on-prem environments.

Furthermore you are the type who

• Has experience with both on-prem, cloud and hybrid environments
• Has experience working as an IT service provider and operating IT for several customers
• Is motivated by delivering the optimal solution to the customer
• Takes responsibility for your tasks and is good at sharing knowledge internally in the team

We place great emphasis on working as a team, where we help each other, and where there is always room to ask colleagues if you are in doubt about something. You would like to be part of that.

With a smile in our voices we approach the tasks to ensure the best possible customer experience. This can be in writing and orally as well, so it is important that you are good at and enjoy communicating with many people in a day.

We take joint responsibility for a good working environment and for building strong relationships with colleagues across the organization.

Practical

We also look forward to welcoming our new colleague as soon as possible and therefore we handle applications continuously. So do not hesitate to send your application!

The workplace is: SEGES Innovation P/S, Agro Food Park 15, 8200 Aarhus N. Employment conditions are agreed individually based on your qualifications.

Contact

For further information you are welcome to contact Department Manager, Lissy Wedel Friis at tel. 40 85 39 38 or at email [email protected]

In recruitment at SEGES Innovation we primarily prioritize your professional expertise and personality. We see diversity as a strength, therefore all with the right competencies are encouraged to apply - regardless of ethnic belonging, religion, gender identity and age.

SEGES Innovation is an independent research and innovation company that works for sustainable and competitive agricultural and food production. We combine professional insights with digital technologies so new knowledge can be put into practice in the barn, in the field and throughout the value chain from soil to table.

Our many different experts form a unique professional environment of international top class with about 500 dedicated colleagues, who work according to the values of Courage, Heart and Depth and in close cooperation with Denmark's more than 30,000 farms, universities and educational institutions, agricultural advisers, food producers, energy companies and authorities.