IT Support Specialist for BILA Group

Are you the type who doesn’t give up until the problem is solved – and who can explain the solution so everyone can understand? Then you might be the one we’re looking for.

We are seeking an IT Support Specialist for our internal IT team at BILA Group. Here you get a central role in daily IT support and operations, where you will become the natural technical link between our IT Supporters, System Administrators and the users around the organization.

You will work with the support and operations tasks where a bit more technical experience, curiosity and troubleshooting are needed – and where it sometimes requires you to rise from the desk and go out where the problem is.

For IT at BILA, it’s not just about computers, systems and networks. It is at least as much about people.

Your responsibilities

You will, among other things, work with

• 2nd level support and troubleshooting on more complex user inquiries
• Support and sparring with our IT Supporters
• Support of Windows PCs, Microsoft 365 and other business applications
• Microsoft Entra ID, Intune and administration of users and devices
• Installation, provisioning and troubleshooting on PCs and other IT equipment
• Printers and multifunction printers, including installation, setup and troubleshooting
• Troubleshooting on Wi-Fi, LAN and other local network problems
• Local IT infrastructure and coordination with our System Administrators for larger or more complex issues
• Software installation and deployment
• Onboarding and offboarding of employees
• Cybersecurity in daily operations, including handling and escalation of suspicious incidents and security-related issues
• Documentation of solutions and workflows
• Identification of recurring problems and suggestions for improvements

IT close to the business

We believe that the best IT support happens when you are close to those you support.

Therefore you are not only the IT person users write to when something isn’t working. You become a visible and available part of everyday life in the organization – and an important representative for Group IT.

Your primary workplace will be at BILA’s headquarters in Nykøbing Mors, but you should expect to work 1-2 times a week at our other locations in Jutland and on Funen and Zealand.

Here you will, among other things

• Handle concrete support and operations tasks
• Follow up on local IT conditions
• Help users move forward effectively
• Be proactive in identifying needs and challenges
• Create alignment between local daily life and Group IT

Therefore travel is expected as a natural part of the role, and the position requires that you have a driving licence.

Who are you?

You have a solid technical understanding and experience with IT support. But we’re not only looking for you because you can find the fault on a computer or make a network work.

We’re looking for you because you enjoy helping people, are curious about technology and take responsibility for making things work.

We emphasize that you

• Are service-minded, helpful and approachable
• Have a natural interest in finding solutions and follow tasks through to completion
• Can communicate with users at different technical levels
• Are proactive and visible and want to be close to the users
• Work independently and take responsibility for your tasks
• Maintain an overview, even when there are many tasks
• Are curious and eager to continually develop your technical skills
• Have an understanding of the importance of IT and cybersecurity in daily work
• Thrive with a varied daily life, where some days are at the head office and others at our locations

More than just IT support

For us, good IT support isn’t just about closing a ticket.

It’s about listening, understanding the need, finding the solution and following up so the user actually moves forward.

You will become part of a team where we help each other, share knowledge and find solutions together – even when the first solution doesn’t work.

If you enjoy both the technology, the people and the variety that comes with it, we would love to hear from you.

So send us your application today. We conduct interviews on an ongoing basis and hire when we have found the right candidate.

We look forward to hearing from you.

Location: Nykøbing Mors