IT support specialists for ENVO IT's service desk - Planned certifications and opportunities for skills development

Are you motivated by serving customers and creating great IT experiences?

At ENVO IT we help companies achieve a stable, secure and well-functioning IT everyday life. Now we are looking for an IT Supporter who wants to make a difference for users - with good service, technical understanding and a desire to learn more.

You will become part of an experienced and helpful team where we share knowledge, solve challenges together and focus on creating good experiences for customers. At ENVO IT we really care about delivering good and efficient service – and about creating the framework for customers, colleagues and solutions to develop. We work with both Microsoft and Apple environments and help companies with everything from daily support to operations, security and guidance.

What you will be working on

In our Service Desk you will play an important role in everyday life. You help ensure that customers and users quickly get the help they need – and that the technology works when it has to.

Your tasks will include

• Provide support to users via phone, tickets and email
• Troubleshoot and resolve 1st and 2nd level challenges
• Administration of user accounts, permissions and access control in Microsoft 365 and Azure AD.
• Managing licenses and software orders for customers.
• Setup and administration of multi-factor authentication (MFA).
• Installation, configuration and updating of software on client devices in both Windows and Apple environments.
• Support for printers, meeting room equipment and other user-related IT solutions.
• Assist customers with setting up mobile devices, including iPhone, iPad and Android devices.
• Perform basic troubleshooting on network, VPN and connectivity issues.
• Monitoring and follow-up on alarms, incidents and service requests
• Contribute to maintaining and updating documentation and support guidelines.

Is this you we’re looking for?

You don’t need to know everything from day one. We care more that you are curious, service-minded and eager to develop in a team where we help each other.

We imagine that you

• Have experience from a support role or are educated as an IT supporter.
• Have knowledge of Microsoft 365, Windows and user administration.
• Have an interest in Apple devices, Microsoft technologies and modern workplaces.
• Can communicate clearly and professionally with both users and colleagues.
• Thrive in a daily life where tasks vary.
• Take responsibility and follow tasks through to completion.

What can you look forward to?

At ENVO IT you get a job with responsibility, learning and good colleagues close by.

You will become part of a company with more than 40 colleagues, over 300 corporate customers and offices in Copenhagen and Silkeborg. Here there is a short path from idea to action, room for initiative and good opportunities for both professional and personal development.

We offer, among other things

• A strong professional community.
• Opportunity for certifications and skills development.
• Wide exposure across customers and technologies.
• Modern office facilities centrally located in Copenhagen.
• Social events and an informal culture.
• Opportunity to influence your own development and career path.

Practical information

Workplace: ENVO IT, Sankt Annæ Plads 13, 5th floor, 1250 København K

Employment: Full-time

Start: As soon as possible

Would you like to hear more about the role?

Contact our HR Director, Signe Gry Bangsgaard Høybye, if you are curious or have questions.

Ready to take the next step?

Send your application and your CV today. We conduct interviews on an ongoing basis until we have found the right match.