IT support specialist for user administration and security in a unique IT community

Are you passionate about delivering good service, ensuring the right access, and making a difference for more than 15,000 users? Then you now have the opportunity to become part of our User Administration and Security team, where you work at the intersection of IT support, identity management, and information security.

We are looking for an engaged and good-humored colleague for our User Administration and Security team. The team consists of 6 employees who every day help our users and external partners with the right accesses so they can perform their tasks, whether they work at the town hall, the care center, the school, the library or the job center in one of our five owning municipalities: Allerød, Ballerup, Egedal, Fredensborg and Furesø.

The team is dynamic and strong; we have great trust and respect for one another, but we miss a capable and quick-learning team player. With us there is room to breathe and we make an effort to have fun while we perform tasks for our five owner municipalities.

Your tasks

The job often involves a high degree of outward-facing contact, and we help each other across competences if things are critical. You will become part of our Service & Support department of 23 skilled employees, who every day collaborate to solve a wide range of support tasks with a smile and high quality.

Specifically, your tasks will consist of

• Ensure that the delivery of user identities and objects matches the user’s needs and is continuously adapted to new needs.
• Deliver user creations, changes, and deletions of employees and external partners in a timely and seamless manner in our five owner municipalities and in IT-Forsyningen in accordance with current processes.
• Help users with their cases both in writing via our case system or by phone.
• Ensure that the case process is documented in our systems and that cases are categorized and prioritized correctly, so we look at the most important task first.
• Maintenance of our processes and procedures so that we perform tasks correctly, in a consistent manner and in accordance with data protection regulations and GDPR.
• Ordering and documenting certificates used by different departments in IT-Forsyningen. This could be a certificate used for a secure mailbox or an interface to a system in close collaboration with our server team.

We offer

An workplace with respect for each other’s differences and professional competencies. We lift each other and our service level through strong collaboration, knowledge and learning. In addition we offer:

• A busy and varied everyday life with a wide contact surface and varied tasks.
• Good opportunities for training and development of your professional and personal qualifications.
• 37-hour work week, flexitime and the possibility of home working.
• Lunch arrangement.
• Health scheme.
• Salary according to qualifications and a good pension scheme in accordance with the applicable municipal agreement.
• A dynamic and collegial working environment with a humorous and informal tone, as well as the opportunity to make a significant difference – for the workplace, our users and our owner municipalities.

We are based at Rådhustorvet 3-5, 3520 Farum, which will also be your daily workplace. There are good parking facilities, and it is close to both the S-train and the shopping center.

About you

As our new colleague you have a strong IT background, and you can collaborate and provide IT support with the right drive and commitment. You are passionate about good service, and you have a natural desire to continually improve yourself and learn new things.

In addition we value that you have

• A relevant IT education, preferably as an IT support technician.
• Experience with IT support and have worked in an IT helpdesk – preferably with knowledge of Halo.
• An eye for harmonization opportunities across processes and systems and can identify possibilities for standardization and optimization. Experience with working in or around IDM solutions (Identity Management) would be an advantage.
• Experience with processes and documentation.
• A good overview when you distribute and follow up on cases in the team.
• A friendly personality. You are helpful by nature and value good collegiality.
• A responsible, curious and solution-oriented work style. You can listen and understand how to put yourself in the users’ shoes and help them on with confidence.
• A positive attitude, go-getter mentality and a good mood that helps things run smoothly when things are busy and the pace is high.

For the sake of communication with our users, it is a requirement that you master Danish in speaking and writing. In addition, you must have a driving license, and you must be able to present a criminal record and a child protection clearance.

Abit about us

IT-Forsyningen is a cross-municipal §60 company handling IT operation and service tasks for our five owner municipalities Allerød, Ballerup, Egedal, Fredensborg and Furesø. We are 75 employees, and our tasks range across service and operation of the municipalities’ IT. The purpose is to ensure a stable, modern and future-proof IT operating environment and the best possible digital platform for solving the municipalities’ core tasks.

Delivering top service requires unity and happy employees. We thus prioritize social and sports activities, whether it is for a summer party and Christmas lunch or for company events within badminton, cycling, paddle tennis, DHL relay or CS2.

Your application

If you have questions about the position, you are welcome to contact team leader Søs Most by phone 2552 8022 or email [email protected].

We will continuously invite suitable candidates to interviews, so do not hesitate to send us your application, CV and educational certificates. Upon hiring, references will be sought.

Starting as soon as possible.

We look forward to hearing from you.

Note

We see diversity as a strength. Therefore we encourage everyone, regardless of gender, age, disability, religion, sexual orientation or ethnic background, to apply for a job with us.