Customer Service Representative for Rito

Are you service-minded, and passionate about giving customers the very best experience?

Do you want to be part of a young and dynamic team with a focus on quality and development?

Then it might be you we are looking for to join our strong customer service team at Rito!

About the job

As part of the customer service team, you will be an important part of our mission: to provide the best customer service – every time.

Your tasks will include

• Answering incoming calls from customers
• Case processing and handling of inquiries
• Answering incoming emails
• Communication with customers via chat
• Order processing
• Handling of return packages
• Diverse ad hoc tasks related to customer service

We continuously work to improve the customer experience and measure, among other things, KPIs for customer satisfaction and response times. You will have clear goals that your immediate supervisor helps you achieve, so you can deliver the best possible service.

It is an advantage, but not a requirement, if you have an interest in yarn and creative hobby products. We provide thorough training, and you will always have close colleagues who can help.

Your profile

We are looking for someone who

• Has a passion for delivering outstanding customer service
• Is solution-oriented, structured and self-driven
• Thrives in a fast-paced environment and can juggle many tasks at once
• Has a positive attitude, understanding and empathy towards customers
• Is flexible with day and weekend shifts

Requirements

• Speaks and writes Danish fluently
• Speaks and writes English
• Has good communication skills

Who are we?

Rito.dk is a successful webshop selling yarn and creative hobby articles. We are 95 dedicated employees who are passionate about giving our customers the best experience every time. We sell goods in 10 countries – 7 within the EU and 3 outside the EU (US, UK + NO).

We have won several awards, including Børsenlate Gazelle and the Gold Prize of the E-commerce Award for our ability to combine business acumen with digital innovation.

Our values are the driving force behind everything we do. With us you should be able to see yourself in these 5 core values:

• Ambitious and Passionate
• Can Do Attitude
• Team Player
• Structured and Proactive
• Loyal and Honest

We offer a casual yet professional environment where we help each other, develop, and have fun.

We offer

• Pension scheme
• Health insurance
• Employee discount
• A young, dynamic and social working environment

Ready to become part of the team?

Start date: As soon as possible

Send your application and CV to [email protected] with the subject Full-time Customer Service .

If you have questions about the position, you can contact the Customer Service Manager, Jeppe Kornum , at [email protected]