RMA and Customer Service Clerk for IT distributor in Trige

Are you good at keeping track of many cases at once and getting them closed? Then we have the job.

We are seeking an employee for our claims department. The job involves case handling, customer service and contact with suppliers. It is not an IT support position: You do not have to solve IT problems for users or run a help desk.

What you will do

• Create claim cases and receive defective products from our customers
• Pass the cases on to suppliers and manufacturers across the EU and follow up until they are concluded with credit, exchange or repair
• Answer customers' questions by email and phone about orders, delivery and ongoing cases
• Perform simple checks of defective products. It is a small part of the job
• Contribute to improving the workflows in the department when you see something that can be done more simply

What we expect

• Experience with customer service or case handling, preferably complaints, from e-commerce, retail, wholesale or logistics
• That you work in a structured way and keep track of many open cases at once
• That you write clearly in Danish and English, because many suppliers are foreign
• That you are used to working in IT systems. You do not need an IT education

What you get

• Thorough training in our products, systems and suppliers
• Direct access to management and quick decisions
• Workplace in Trige with good transport options
• Salary according to qualifications and employment under HK's white-collar agreement

Application

Send your application and CV to [email protected] . In your application, briefly describe a case or a complaint you have resolved and how you kept track of it. We process applications on an ongoing basis.

Questions?

Call Thomas Kirkeby at 29 29 94 80 or write to [email protected] .

Who are we?

DCS ApS is one of Denmark's largest privately owned IT distributors. We turnover more than 1.5 billion Danish kroner, have a warehouse of 6,500 m² in Trige, are 100% Danish-owned and self-financed and sell to resellers across Denmark and the rest of the EU. Our range includes more than 250,000 products from including Apple, Samsung, Lenovo, HP, Dell, Logitech, Bose and Jabra. Since 1994 we have built a business that lives on speed and precision.