Student Assistant for Service Desk

We are looking for a student assistant for our Service Desk

Are you an engaged and service-minded student who is passionate about helping others? Then we have an exciting student job for you as a support staff member for our Service Desk!

Our Service Desk team is business-critical for our daily operations, and provides 1st level support to users of a driving test booking system and also, as something completely new, 2nd level support to users of Mit Sygefravær, where citizens must report sickness absence and apply for sickness benefits.

We are therefore looking for you who are responsible, and ensure that our users receive help and a positive experience when they contact support.

Responsibilities

As a member of the Service Desk your tasks are

• Answer inquiries from users by phone
• Provide technical support via email
• Record and follow up on faults and problems
• Provide professional and competent support to our users when they contact us
• Contribute to the development and organization of support documentation

Who are you?

You have a pronounced can-do attitude, are curious and take pride in helping others and following your work through to the end. You are reliable, engaged and can independently prioritize your tasks.

We imagine that you are pursuing a higher education, but the field of study does not matter much, as it is your ability to help our users that we are looking for.

We offer

We can offer you 10-15 hours per week (equivalent to 2 days per week), where you become an important and integrated part of the team on equal terms with our other employees.

Your shifts will typically be between 8-13 or 13-16.30, but of course with flexibility to accommodate your studies.

Why Knowledge Cube?

We are a small company, where you will have 30 colleagues of all ages who are ready to welcome you. We are a mix of developers, project managers and business analysts, and we have a flat structure because we believe that everyone is important to the company – whether you are a student assistant or have 30 years of experience.

You will become part of a community where we not only connect professionally, but also socially. Our events range from running club, “Fifa Fridays”, board game evenings to Company Dinners and much more. Through our employee association you can also help shape our joint events and activities.

Can you see yourself in the job?

We would love to hear from you! Please send your CV and application to [email protected]. If you have any questions, you are welcome to contact our Lead DevOps Vikas Vohra at [email protected].