Support staff for IT Center for Subject Support

Are you passionate about delivering professional technical support to, among others, companies and colleagues in the group who use the customs systems in the Tax Administration?

We offer an exciting workplace with varied tasks and good colleagues, where there is opportunity for professional development and influence on your own job situation. We are expanding the Tax team in Aalborg and this posting seeks three IT support specialists with a flair for professional support and services.

IT support with a strong customer focus

As an IT support specialist in the IT Center for Professional Support, you will help the users of the customs systems handle their IT problems so they can quickly and as best as possible focus on their own core tasks. Your overarching task is to deliver efficient, qualified and specialized IT support combined with good service.

The IT Center for Professional Support consists of just under 40 engaged employees who handle, among other things, 1st and 2nd level support. The system users are external companies seeking help with technical challenges related to customs declarations, etc., as well as internal users in the Tax Administration. You will participate in cross-disciplinary collaboration with system owners, system suppliers and the Tax Administration, so it is important that you can collaborate across teams and adapt to the situation.

You will join a team of a total of 9 people who focus on supporting the customs systems in the Tax Administration. The team is under construction in the IT Center for Professional Support, which means there are many tasks that require a structured approach and place high demands on analytical abilities, where processes are clarified and interfaces to, among others, partners are agreed, as well as a focus on developing and maintaining internal guidelines and documentation for internal use.

Personal competencies

• You are service-minded and take great pride in good customer service
• You are able to translate technical language into plain language for the user and vice versa
• You are able to understand users' challenges with the professional systems
• You master working in a structured, analytical and goal-oriented manner
• You can analyze processes and optimize as needed
• You are able to describe inquiries briefly and clearly in writing
• You are a team player who takes responsibility and seizes opportunities

Professional competencies

• You have experience within IT professional support or have a customs-related background
• You are able to understand complex system contexts and their significance for a task flow and related debugging
• You have an educational background as IT support professional, relevant IT education or a qualification containing customs-related competencies combined with IT flair
• You have knowledge of ITIL processes
• You have experience with creating user guides where the end user is in focus and the communication is paramount

It is essential that you have a strong service profile, take pride in good service and are good at communicating while you think about process optimization.

A good working environment, good colleagues and professional challenges

At the Development and Simplification Agency you will get a workplace where you develop your professional, personal and social skills. You work on your own tasks and at the same time have professionally capable and engaged colleagues to consult with.

We offer an exciting and busy everyday life, where we as colleagues work together as a team based on shared tasks and shared responsibility. The Tax Administration's professional support is consolidated in Aalborg. Therefore we can offer a broad professional environment with many colleagues. We have a good sense of community with room for humor and an informal tone, while at the same time we take responsibility and have ambitions to continually improve.

Contact and terms of employment

Applications with CV and examination certificates should be sent via the link "Apply for the job" no later than 21 October 2026. We hold interviews on an ongoing basis.

There may be logic tests and personality analysis in the recruitment process.

If you have questions about the position, you are welcome to contact deputy head Annika Birkkjær Nielsen via [email protected] or 72 37 09 18 or function manager Helle Fisker Henriksen via [email protected] or 72 37 88 10.

Prior to employment, a criminal record check and references will be obtained.

You should be aware that your employment is contingent on you being security cleared and maintaining this clearance during your employment in the position. If you are already security cleared with another public authority and you are offered the position, we wish to take over your security clearance from your current workplace if the conditions for this are met.

You will be employed under applicable collective agreements for academics in the state (AC), the collective agreement for office workers, laboratory technicians and IT staff (HK) or the collective agreement for Executives, etc. (DTS) in the Ministry of Taxation and Growth.

You will be employed in the Ministry of Taxation and Growth with its associated institutions.

Your workplace will be Lauritzens Plads 1, 9000 Aalborg.