Team Leader for Hospitality at Kunsten and Utzon Center

Team Leader for Hospitality at Kunsten and Utzon Center

Create exceptional guest experiences at a new level

The guest flow at Kunsten and Utzon Center is high, and everyone – whether tourists, regulars, conference attendees or fifth graders – should feel warmly welcomed and have the best possible experience with Denmark's most beautiful museum.

We are North Jutland's artistic beacon, and a central goal is to attract even more visitors and build long-term relationships with our users, among others through strong and engaged hospitality.

The rising visitor numbers and the external expectations for a museum visit at a high international level require us to take new steps in developing hospitality.

We are seeking a clear and engaged leader who can make our hospitality team of 6 full-time employees and a group of part-time staff succeed in creating good guest experiences in two buildings, so that all guests are met, seen and taken care of – even when it is at full capacity.

The job

You will be the face of the hospitality team outward-facing and hold an important position in the organization of the exhibition houses. As a leader you set the course for delivering excellent service and creating a warm and welcoming atmosphere. You will be responsible for a team consisting of 6 full-time employees and a corresponding number of part-time substitutes. Kunsten is responsible for hospitality at both Kunsten and Utzon Center, and you report to the head of interpretation and hospitality at Kunsten. You will run hospitality professionally and work closely with the daily manager of Kunsten’s shop.

A substantial part of your working time will be on the floor together with the team, ensuring that everyone receives a quality experience from the moment they step in to the moment they leave us with a “thank you for today and goodbye.” The remainder of the time consists of administration.

In addition to the exhibition houses’ guests, you also care for the artworks and the security around them.

Your core tasks include, among others

• Responsibility for the daily operations and ongoing development of the hospitality area
• Leadership of team collaboration and ensuring high information levels, inclusion and well-being
• Budget and resource management for the area including an overview of shift planning and other administrative tasks in close coordination with the team
• Handling security procedures, supervision and risk assessment in exhibitions and other public areas

Furthermore you are responsible for

• Tight coordination with Kunsten’s and Utzon Center’s interpretation and events teams and restaurant managers in connection with renting out museum facilities
• Ongoing development and optimization of the team’s competencies
• Ongoing recruitment of substitutes
• Ensuring a special guest experience, both in daily operations and at larger and smaller events
• Responsibility for collecting user surveys and strategic use of the knowledge that is built

Your profile

You have proven experience as a people manager, and in developing excellent hospitality from the experiential, cultural or service industry. You have a sharp eye for the whole, are highly quality-conscious and understand that we develop the museum together with respect for the architecture, the art and the audience.

To succeed in the role, you must thrive in a role where pace can sometimes be high, and where visions and practical tasks must go hand in hand. It requires you to also be able to use quiet periods constructively so that we are always sharp and well prepared. You understand that the hospitality team is part of a larger organization where all departments pull together, so you can juggle both delivering the best service to guests and managing the expectations of the other teams in the living and dynamic cultural houses.

As team leader for hospitality you are both clear and inclusive, and you focus on inspiring and engaging your colleagues. In addition you understand the importance of a good working environment and can create structure around the team’s tasks.

We expect that you

• Have a minimum of 5 years of proven relevant leadership experience from the service industry, for example retail, reception, hotel, culture or similar.
• Have an overview of your own and the team’s tasks, can delegate and build the team’s competencies
• Have a pronounced sense of responsibility, overview, orderliness, meticulous, and are typically one step ahead and think independently with a view to the team’s and the museum’s best
• Love receiving guests and delivering the best possible guest service
• Have an eye for the commercial aspect
• Are both self-driven and a team player
• Address challenges that arise, whether practical or human in nature
• Have technical aptitude and flair for IT and AV equipment, so you can support both the team and guests
• Speak Danish and English at a high level and can serve people from around the world and of all ages, both in writing and speech

Perhaps you love art and architecture? Otherwise you are curious to learn more about the world of art and architecture, which is always evolving.

About Kunsten

Kunsten Museum of Modern Art Aalborg is one of Denmark’s leading museums for modern and contemporary art. The museum is a central player in Aalborg’s vibrant cultural life. Kunsten has close partnerships with Utzon Center as well as Louisiana Museum of Modern Art and thus operates with a strong national and international profile with Aalborg as the base.

With world-renowned architecture, 6-8 international exhibitions annually, more than 100 events, a brasserie, a shop and a beautiful sculpture park, Kunsten is a cultural meeting place that attracts local, national and international guests. The museum is an experience that combines creativity, reflection and aesthetics at world-class level.

Read more at www.kunsten.dk

About Utzon Center

Utzon Center was inaugurated in May 2008 and is a gathering place on Aalborg’s harbor front, where architecture and design, exhibitions and conferences, meetings and culinary experiences come together. The building is organized around the Atrium Garden and consists of two exhibition halls, Spidsgatterhallen, The Obelske Auditorium on the 1st floor with a view over Limfjord and Restaurant JØRN.

Read more at www.utzoncenter.dk

Utzon Center and Kunsten work closely together, and Kunsten is responsible for hospitality in both buildings.

Employment

The position as team leader for hospitality is a full-time role and is remunerated according to FOA’s agreement. You must be prepared for varying workplaces and working hours, including evening work, weekends, holidays and public holidays. Kunsten wishes to have a staff composition that reflects the surrounding society and encourages all qualified regardless of personal background to apply.

The position is intended to be filled no later than January 1, 2027. If you have questions about the position and its content, you are welcome to contact Peter Juul, Head of Interpretation and Hospitality, at 3199 4116

Application

If you are interested in applying for the position, please send an application no later than October 30, 2026 via the link below. Recruitment closes when the right candidate is found. If you have questions about the recruitment process, you are welcome to contact HR manager Susanne Skjødt Hansen by email [email protected] , or by phone 2344 4435.