Web supporter at adwise media

RECRUITING FOR AN AMBITIOUS WEB AGENCY

Are you service-minded and passionate about helping other people? Then you are the one we are looking for!

At Adwise Media we live from satisfied customers, and part of the perfect customer experience is efficient and attentive assistance when you need help with your website.

The vast majority of our customers have never updated their website, just as the vast majority of our customers could never imagine spending time on it.

This is where you come in. As our upcoming lead-support, your primary task will be to ensure customers update their websites quickly, efficiently and exactly as they had imagined it should be done.

If problems arise with the website in the form of plugin conflicts or similar, you are the rescuer who ensures the site is back up quickly and effectively.

Support is the heart of the business here, and ensures that customers always feel 100% secure, as they are only a single email or a single call away from having their problems solved.

Start the application process now!

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What we expect from you

• You should have energy, presence and a deep interest in servicing customers to a 5-star review
• You should be the type who listens to understand, rather than the type who listens to move on
• be service-minded and passionate about helping other people. It is a capability that comes from within, and rests on the desire to make a difference.
• You should live by the mantra that a supporter is not just employed to solve support tickets. A skilled supporter should also advise, guide and ask questions about the customer
• You should not be afraid to take the phone and call the customer if you are in doubt about what the customer means with the submitted support ticket
• Of course you should have worked with WordPress and it is a huge plus to have a very technical understanding of it
• If you have experience with servers this is also a big plus, but not a requirement

What do we offer?

• Good fixed salary based on qualifications
• Tasty food -& soft drink scheme
• Table tennis -& fussball for breaks
• The happiest clients in the industry
• Talented colleagues who can develop you in web - and communication
• The industry’s best bonus scheme on the services not included in the support agreement
• Cool company events – The latest have included: GoKart, Mash, Madklubben, High Roping, Limousine ride and footgolf – The next are Nordic Race, Escape Room and To the Top

As you may sense from the above, there are two things we care a lot about here with us.

One is satisfied customers and the other is satisfied employees.

We are 110% convinced that the two things must go hand in hand.

Because if you, as a web support, are not happy with your job, you will likely make mistakes that make customers unhappy.

And if on the other hand you are happy with your job, and do not want to lose it, your effort will translate into happy customers who stay year after year.

And when all is said and done, it makes more sense to retain the customers you already have than to chase even more new ones.

Working hours

The position is 37 hours

Working hours are: Monday to Thursday: 08:00 – 16:00

Friday: 08:00 - 15:30