Administrative Supporter for Distribution & Customer Service

Do you want to help ensure that thousands of packages arrive on time?

And are you motivated by creating an overview, solving challenges and delivering good customer service?

At Xpressen we are looking for an administrative supporter for our distribution department in Herning.

You will become an important part of daily operations and a central link between customers, drivers, hauliers and internal departments. Every day we work to ensure thousands of packages are delivered safely and on time, and you will play a crucial role here.

We are looking for someone who thrives in a high-tempo environment, with many points of contact and a lot of responsibility. You are motivated by finding solutions, creating overview and delivering good service, even when days are busy.

Your tasks

You will, among other things, be working with

• Handling customer inquiries via phone and email
• Follow-up on deliveries, delays and deviations
• Handling complaints and customer cases
• Daily contact with drivers, hauliers and partners
• Creation and coordination of transport and distribution tasks
• Ensuring high quality in the customer dialogue
• Follow-up on internal processes and procedures
• Contribute to ongoing optimization of workflows and the service experience

We imagine that you

• Are structured and good at maintaining an overview
• Thrive with many tasks and shifting priorities
• Are service-minded, proactive and solution-oriented
• Communicate professionally both verbally and in writing
• Work independently and take responsibility
• Are a team player who helps colleagues when needed
• Have experience from customer service, transport, logistics or administration

Experience from the transport or logistics industry is an advantage, but not a requirement.

We offer

• A central role in a growing company
• A strong team with high expertise and good collaboration
• An varied daily life where no two days are the same
• Opportunity to influence processes and improvements
• Good colleagues and an informal tone

Working hours and employment terms

• Full-time position
• Working hours Monday to Friday in the time window 07:00-20:00 according to the shift plan
• Friday shifts are included in a fixed rotation
• The position is initially fixed-term, but with the possibility of permanent employment
• Start as soon as possible
• Salary according to qualifications

About Xpressen

Xpressen is a nationwide transport and logistics company with headquarters in Herning. We deliver thousands of shipments every day for some of Denmark's largest companies.

Our success is built on high quality, fast service and employees who take responsibility.

Does that sound like something for you?

Then send your application and CV today. We conduct interviews on an ongoing basis and hire when the right candidate is found.