Citizen Service Officer for Slagelse Citizen Service

Are you passionate about delivering good service and do you enjoy a daily life where no day is the same? Then you may be our new colleague in Citizen Service.

We are looking for an engaged employee who is motivated by helping citizens and delivering professional and welcoming service, both in person and by telephone. Note that Citizen Service does not handle tasks within the benefits area.

Who are we?

Citizen Service is a central part of citizens' contact with Slagelse Municipality. We emphasize high professionalism, good service and strong collaboration across tasks and locations.

We are 18 employees distributed between Citizen Service and Omstillingen. With us you will meet colleagues with different backgrounds, experience and seniority, and we see our diversity as a strength. We help each other in everyday life, share knowledge and lift tasks together. At the same time, we place emphasis on an informal tone, good humor and a strong collegial community.

We serve citizens from our departments in Slagelse, Korsør and Skælskør as well as in the reception at Slagelse Town Hall. You must therefore be prepared to work across locations and participate in the telephone service of Slagelse Municipality's main switchboard.

The position offers a diverse daily life with both personal citizen service, telephone service and administrative tasks in the back office. You will become part of a team where we help each other, share knowledge and lift tasks together. The work is organized in a fixed shift schedule, which is continuously adjusted for holidays, sickness and other operational needs.

With us you will have the opportunity to make a difference for citizens every day through professional guidance, authority handling and help with digital solutions.

Front and back office tasks

You will help serve citizens within a wide range of areas, including

• Citizen Register
• Passports and driving licenses
• MitID
• Tenant deposit loans
• Guidance in digital self-service solutions

In addition you may take on tasks within

• Marriages
• Health insurance
• Transport to specialized medical care
• Payouts regarding health insurance group 2
• Driving license administration

We imagine that

You have experience from Citizen Service or similar citizen-facing tasks and are motivated to provide good and professional service. You enjoy close contact with citizens and can meet people with respect, patience and a welcoming attitude.

In addition you have knowledge of relevant IT systems, for example E-Doc, health insurance area, driving license area and MitID. You work in a structured way, keep overview in a busy daily life and take responsibility for both your own and shared tasks. At the same time you are a good colleague who contributes positively to the collaboration and the community in the department.

We expect that

You have a relevant educational background, for example an administrative bachelor or kommunom. In addition we expect you to be willing to work across our departments in Slagelse, Korsør and Skælskør.

You must be able to participate in the telephone service of the municipality's main switchboard and thrive with switching between front, phone and back-office tasks. Since Citizen Service has extended opening hours, we expect you to be able to participate in the duty roster, including working throughout the opening hours, which currently are until 17:00 on weekdays and 13:00 on Fridays, as well as participate in Saturday openings about every sixth week.

We offer

With us you get a varied job with great variation in tasks and the opportunity to make a difference for the municipality's citizens every day. You will be part of a workplace with focus on professionalism, collaboration and development, where dedicated and helpful colleagues are ready to share knowledge and brainstorm about tasks.

Salary and terms of employment

The position is 37 hours per week and to be filled on 1 January 2027 or as soon as possible thereafter.

Salary and employment terms determined in accordance with the applicable collective agreement for HK.

Monthly salary excl. pension

• Office-trained with kommunom 30,422.75 DKK
• Administration Bachelor 34,522.33 DKK

Upon appointment references will be sought, and a criminal record must be presented. The appointment is conditioned on both being satisfactory.

Further information

If you have questions about the position, you are welcome to contact

• Head of Department for Citizen Service and Omstillingen, Janni Rasmussen, at email [email protected] .

Application deadline

• 15 November 2026

Applications are only accepted via Slagelse Municipality's job portal.

Employment interviews

• expected to be held on 26 November 2026

Start date

• wanted as soon as possible and no later than 1 January 2027.