IT support trainee for the Service Desk – Herning Municipality

Do you dream of an apprenticeship with an exciting workday, where you help make a big difference?

About the job

You will become part of the Service Desk in IT and Digitalization, where we are 40 employees – of whom 10 in the Service Desk. We support about 8,000 employees in Herning Municipality and are the entry point for all IT inquiries. In total, the municipality is responsible for about 10,000 Windows PCs and about 400 copiers/printers.

Our tasks

• IT support via phone, email and in-person attendance
• Incident Management and work with knowledge articles
• Preparation and distribution of PCs and mobile devices
• User administration and handling of IT equipment
• Participation in training of students and collaboration with IT managers

About you

• Has completed basic course 2
• Service-minded, approachable and open in your communication
• Can work in a structured way – even when busy
• Thrives both with independent work and in a team
• Faces end-user challenges with a smile
• Has an interest in new technologies, e.g., Copilot
• You contribute to the good mood in the team
• You think we and us rather than I

In your education program we expect you to cover

• Support of the municipality's employees
• Support at the end user
• Preparation of guides and documentation
• Preparation, registration, installation, fault reporting of PCs, printers, phones, etc.
• Network operation and maintenance
• Server operation and maintenance
• And many other tasks

We offer

In Herning Municipality you have the opportunity to make a real difference. We are known for thinking innovatively, acting quickly and collaborating across. We boast by actions rather than words, and we believe that community is the key to the best solutions.

Our workplace is flexible and the atmosphere is informal. We place emphasis on having fun when we are at work, but without compromising our professionalism or determination in task solving.

Practical

Send your application no later than November 8, 2026 at 12:00 via Herning Municipality's job portal.

Interviews will be held in week 46.

Employment from January 18, 2027

Employment is 37 hours. Salary and terms follow the applicable collective agreement for apprentices in the area.

Have questions

about the apprentice position, you are welcome to contact Team Leader Lene Sørensen on mobile 30 26 13 26 or e-mail [email protected] .

In Herning Municipality we value equality and diversity and encourage all qualified applicants to apply. Salary and terms are set according to the applicable collective agreement, including the provisions on local pay formation. We follow the principles of pay transparency, and you can find information about the salary level in Herning Municipality via this link: KRL . We process your personal data in accordance with GDPR and therefore only accept applications through our recruitment system. Click on APPLY FOR THE JOB at the top to apply for this position.