Support Student

IT support apprentice

Are you curious about IT, happy to help others and ready to translate your knowledge into practice. Then you may be our new IT support apprentice.

IT and Digitalisation in Horsens Municipality are seeking an apprentice for our support team, which consists of 12 employees. Together we help the municipality's employees get their IT to work in everyday life.

Good support is about both technology and people. Therefore we place emphasis on you wanting to meet users, understand their needs and help them on. We also contribute to developing employees' IT skills and introducing new digital solutions.

You must have completed the basic course and must not have started the main course of the IT support education.

As an apprentice you will gain experience with a wide range of tasks within IT support. You will among other things:

• Assist the municipality's employees by phone, via in-person visits and at their workplaces.
• Register, handle and follow up on support cases in our ITSM system.
• Participate in projects and implementation of new digital solutions.
• Prepare guides and documentation that make IT easier to use.
• Prepare, troubleshoot and repair PCs, printers, phones and AV equipment.
• Work with Active Directory, Exchange and Intune as well as collaborate with our infrastructure team.

You do not need to know everything in advance. You are here to learn, and we expect you to be curious, take responsibility for your learning and ask when you need help.

We value that you

• Have a strong interest in IT and a desire to help users.
• Are approachable and can talk with people with different IT competencies.
• Communicate clearly and understandably – both verbally and in writing.
• Are patient and can keep an overview when it is busy.
• Are responsible and reliable in attendance.
• Can work independently and collaborate with others.
• Have a desire to learn new things and explore both known and unknown IT problems.
• Have a driving license.

We would like to get to know you

• Tell us in your application why you would like to be an IT support worker and what motivates you about working with both IT and people.
• Also feel free to tell us a little about yourself, your hobbies and who you are as a person.

About the IT and Digitalisation Department

We work in a dynamic department with lots of development and change in everyday life, where at the same time great emphasis is placed on well-being and a nice working environment.

The IT and Digitalisation Department of Horsens Municipality is organizationally placed in the Directorate's Staff under the Chief Financial Officer. The department consists of 60 employees. The department serves +8,000 administrative IT users as well as +9,000 primary school students.

The position is 37 hours per week. Salary and employment terms follow the applicable collective agreement.

Workplace

Your primary workplace will be Horsens Town Hall, Chr. M Østergårdsvej 4, 8700 Horsens.

Further information

If you have questions you can ask them to Flemming Liin – e-mail: [email protected] .

Application deadline: Thursday 22/10-2026 at 12:00

Employment interviews are expected to be held on Wednesday 4/11-2026

Employment to commence by mutual agreement

Send your application via the button ” Send application ”, which you will find below.

In the field ”Resume” you should briefly provide a summary of your application.

Remember to attach your application and your CV as well as other relevant documents.

In Horsens Municipality we see diversity as a strength, and we therefore encourage all qualified to apply regardless of age, gender, religion, ethnic origin and disability.

We set salary and terms of employment according to the applicable collective agreement and relevant pre-agreements on local pay formation within the individual department. Du kan se løn niveau, herunder grundløn og pension, i kommunernes og regionernes løndatakontor here .

The concrete salary depends on the position as well as your experience and qualifications and may, in addition to the base salary, consist of relevant, negotiated allowances.