Staff wanted for the reception at the Hospital Home Care

When a citizen calls Sygehjemmeplejen, you are often the first person they meet. You listen, gather information, and help the citizen on. At the same time, you help create working calm for the colleagues who work with planning and care for the citizens.

We are looking for a helpful and service-minded employee who can keep an overview when the phone rings and the tasks change throughout the day.

A workday with citizen contact and various tasks

The reception is part of the administrative center for Sygehjemmeplejen. In the administrative center we support front-line staff so they can focus on the help to the citizens. In addition to the reception, the department also handles tasks within, among other things, shift planning, personnel administration and technical service.

In the reception you take calls from citizens, employees and partner organizations. The inquiries can, for example, concern requests for changes in visits, questions about the provided help or need for guidance about medication.

You try to help the citizen as far as possible. This requires that you can listen, find relevant information, and assess whether you can solve the inquiry yourself, or whether the citizen should be guided further to another employee.

You find information in the municipality’s care system and document relevant information in the system. By resolving as many inquiries as possible in the reception, you help relieve planners and health professionals of their workload.

The employees in Sygehjemmeplejen also contact the reception. This can include questions about changes to their routes or need for help getting in touch with a colleague.

You also support your colleagues

In addition to telephone service you will have a number of administrative, practical and technical tasks. It can for example be to:

• assist with setup and use of phones and tablets
• create ID cards
• handle course registrations and refund applications
• order setup of emergency call
• order goods
• handle printing tasks and other office-related tasks

One task may therefore concern a citizen’s visit, while the next may concern a employee’s route, an ID card or a tablet to be set up.

You become part of a team

You become part of a team of five colleagues in total. You support each other and use each other’s different professional and educational backgrounds in daily sparring.

You will receive on-the-job training from your colleagues when you start. You are therefore not expected to know the answer to every question from day one. When you encounter an inquiry you cannot solve yourself, there is help to be found in the team.

We imagine

Your educational background is not decisive, but we imagine that you have an administrative or health administrative background - or that you have relevant experience from, for example, office or reception in the health or elderly sector.

However, it is necessary that you

• are good at IT and comfortable working in digital systems
• can meet citizens, employees and partner organizations in a friendly and polite way
• can stay calm and keep an overview when it is busy
• are looking for a day with different types of tasks
• can assess when you can solve an inquiry yourself and when others should be involved
• Can take shifts at different times within the reception’s opening hours

It is an advantage if you

• have experience with telephone citizen service
• have administrative experience from office, reception or health sector
• have knowledge of the elderly area
• have worked with documentation in a care system or an equivalent digital system

Practical information

Salary and employment terms are determined in accordance with the applicable collective agreement.

The position is a permanent 30-hour-per-week role.

The reception is open every weekday from 7:00 to 19:00. About half of your shifts will end at 19:00.

If you have questions about the position, you are welcome to contact administrative manager Bjarke Hansen at phone 4016 0833.

Application deadline 22/11-2026

Interview date 27/11-2026

Submit application online

Do you want to become part of the reception?

If you enjoy helping others, can keep a cool head and want a workday with varying tasks, we would like to hear from you.

You send your application, CV and relevant documents via our recruitment system. You will be guided through the process by clicking the button "Search for the position".

We look forward to receiving your application.