Become part of the industry's strongest service center, where the good patient experience is something we create together

Do you want to be the first voice our patients meet?

At Godt Smil we are looking for an engaged employee for our service center in our administration. You do not need to be a trained dental assistant; we provide thorough training in the dental field. The most important thing is that you are service-minded, approachable, and thrive with contact with people.

With us you will become an important part of the patient experience from the first contact.

Working hours

The working hours are between 06:45 and 16:05, with at least 3 days ending at 16:05, and there are only 2–6 Saturday shifts per year (07:00–11:00). So there is time for both work and leisure.

Your role in the service center

You are the first contact by phone for our patients, the one who meets them with calm, overview and a smile in your voice.

Your tasks include, among other things, to

• Respond to calls from patients
• Answer questions about treatments, appointments and practical matters
• Answer emails and ensure that inquiries are followed up
• Make outbound calls to patients as needed
• Create a sense of security and provide a professional and welcoming experience
• Ensure that patients feel heard
• Work closely with your colleagues in the service center and at the clinics

You will become an important part of the overall patient experience and we ensure that you are well equipped with training in our systems and the dental field.

What you get with us

• Paid lunch break
• Health insurance offered
• Fixed working hours and a good balance between work and leisure
• Thorough onboarding and ongoing sparring
• A social and strong collegial community
• Salary

Who are you?

• Service-minded, empathetic and structured
• Thrives with telephone contact
• Quick learner and fast at understanding new IT systems
• Positive and approachable, both on the phone, in writing and as a colleague
• You have a high work ethic and good collaboration skills

Experience from customer service, reception or the healthcare sector is an advantage, but not a requirement.

Salary and employment terms

Salary according to the applicable collective agreement between HK Privat and the Danish Dental Association. The salary currently starts from DKK 26,207 per month for a 37-hour week, depending on seniority. Pension and a flexitime scheme are additional.

Ready for the next step?

If you want a structured daily life, fixed working hours and a workplace focused on well-being, this may be the job for you.

We conduct interviews on an ongoing basis, send your application today and become part of our fantastic team.