Medical Secretary / Health Administrative Coordinator for the Department of Ophthalmology, Rigshospitalet – Glostrup

One of our very valued colleagues has moved to Jutland – so now we are looking for a new, skilled colleague for our cataract team as of January 1 or February 1, 2027, working hours 37 hours in the period between 7:30-15:30.

Are you the type who loves to make the pieces fit, create overview in both complex patient pathways but also many standard pathways and to have good colleagues around you, with room for both professional sparring and a laugh in everyday life? Then read on.

With us you become part of a strong secretary team of 9, where we pull together, help each other and know that a good workday requires structure, collaboration – and a good amount of humor.

Our tasks are broadly distributed between front function and back office. In the front function we handle booking of patients for operations as well as other reception tasks. In the back office we deal with triage, sending patient invitations and telephone reception. It is to the back office we are looking for a new colleague. The remaining tasks in the Healthcare Platform we solve collectively.

Interdisciplinarity is important for a good patient journey, which is why we collaborate across professional boundaries. Therefore we are close with doctors, optometrists, nurses and social and medical staff in the department.

Who are we?

The cataract team treats patients with unclear lens in the eye. The most common cause is aging, which is why the vast majority of our patients are elderly. The treatment is surgery and most leave here with a smile on their faces. It is usually short, but many pathways. We operate about 15,000 patients annually and see as many in our outpatient clinic.

A couple of sentences from 2 colleagues

Winnie: I really love my place, which is in the operation booking, the daily contact with patients when they arrive at the department and need to book appointments and much more. No day is the same… it suits me perfectly.

The opportunity to consult with all professional groups all day is great… no questions are too small… you can really elevate your professional skills if you want to.

Laughing is a must and a DNA in the department and we do it daily, both with colleagues in the team and with the patients in the booking.

Bente: I am so happy with my work back office. The atmosphere is straightforward in a good and positive way. We help each other, so the day becomes good for everyone. We are busy, but that’s okay when you’re in good company.

Who are you?

You are trained medical secretary or health administrative coordinator and

• Have a handle on detail – and the overview
• Thrive in a daily life where plans can change (and they do)
• Can stay calm, even when the phone rings a little extra (and it does) we have about 100 calls per day to our team
• Contribute with good humor and team spirit
• Work independently and take responsibility
• Be reliable and engaged in your work
• Have experience with the Healthcare Platform (or be ready to learn it)

Your tasks

You will become an important part of the daily operation in the team, including

• Coordination and planning of patient pathways
• Visitation of referrals
• Booking and calendar management
• Telephone reception (we share the calls – you are not alone)
• Registration and quality assurance in the Healthcare Platform
• Reception duties

In short: you help things run smoothly – for both patients and colleagues.

We offer

• A team where we are both professionally skilled and pleasant to be with
• Thorough training (we do not expect you to know everything from day one)
• Opportunity for development and new tasks
• A daily life with pace, variation and plenty of collaboration
• An workplace where it is perfectly okay to laugh during the day
• Possibility to take on special tasks e.g. SAK advisor

The Department of Ophthalmology is Denmark’s largest eye department and receives patients from all over the country. We are located in Glostrup, with additional sections at Blegdamsvej, Kennedy Center in Glostrup and Nordsjællands Hospital in Hillerød.

We are about 360 dedicated employees, of which 58 are secretaries, spread across 12 teams each with its own subspecialty.

We are a busy and exciting workplace with many types of patient contacts and partners – and we look forward to welcoming a new colleague.

You can find information about the Department of Ophthalmology on our website under the section ”about the clinic”; Department of Ophthalmology

Want to know more?

If you would like to hear more about the position, you are welcome to contact the health administrative leader Lone Jakobsen at phone 3863 4705 or the department coordinator Michelle Jørgensen at phone 3863 4714 for a chat about your, perhaps, future workplace. Feel free to drop by if you are curious about how the facilities look.

Application deadline 15 November, interviews will be held continuously.

The positions are covered by the regulation on the collection of child certificates. Therefore it is a condition of employment that you have a blank child certificate.

The condition for employment is understanding and command of the Danish language.

We are a smoke-free workplace

Your salary and terms of employment Authorized health personnel with patient contact who are educated in another EU/EEA country than Denmark, when employed in the Capital Region of Denmark, must meet the language competence requirement in Danish. *Authorized health personnel with patient contact who are educated in another EU/EEA country than Denmark must, upon employment in the Capital Region, have passed a Danish test (Danish education 3, equivalent to the 9th grade final exam) or at minimum be able to pass the test no later than 1 year after employment, or have obtained equivalent Danish language competencies in another way.

The Danish test must be passed with at least the following scores: • oral communication with a score of 10 • reading comprehension with a score of 7 • written expression with a score of 7