Service Advisor at Semler Mobility Silkeborg

Job ID: 4724 Location: Silkeborg, DK, 8600

Do you thrive in an outgoing role, where you act as the link between the customer and our workshop? Then you may be our new colleague!

About the job

Your main task is to ensure good customer experiences and deliver customer service at a very high level when customers drop off their car for service or repair. You will have a central and coordinating role, where you work with colleagues and ensure that daily operations run as smoothly as possible – for both customers and colleagues.

Your tasks will include

• Advising customers on service options, identifying needs and creating workshop orders.
• Assessment of warranties and service contracts, coordination of appointments and ensuring correct execution of repairs.
• Active recommendation of relevant add-ons and repairs, as well as ongoing contact with the customer throughout the process.
• Quality control, invoicing and preparation of the car's handover.
• Personal and professional guidance with focus on long-term customer loyalty and high customer satisfaction.

About you

You are characterized by a customer-, service- and collaboration-oriented approach to your work and are able to maintain an overview – even in busy periods. You are either trained service advisor or have a technical background with experience from the automotive industry.

In addition we expect that you

• Work in a structured and solution-oriented manner.
• Have a flair for digital services.
• Thrive with responsibility for the customer throughout the process.
• Willing to lend an extra hand to colleagues when needed.
• Hold a category B driving license.

About us

Semler Mobility Silkeborg is part of Semler Group – Denmark's largest car group with over 100 years of experience. We represent some of the market's strongest brands such as Volkswagen, Audi, ŠKODA, SEAT and CUPRA.

With us you get an exciting and diverse job in a dynamic organization with dedicated colleagues. You have the opportunity to influence your daily life and help achieve common goals in a team that works with respect and good humor.

We offer attractive pay according to qualifications, health insurance and a range of employee benefits.

What can you expect from me as a leader?

You will have a leader who cares about your well-being and professional development and who practices freedom with responsibility. At the same time it is important for me to support a safe environment where we collaborate, brainstorm and help each other across the team. There are no stupid questions and new ideas are always welcome.

Does that sound like something for you?

Send your application via the “Send application” button – we continuously invite to interviews.

If you have questions, please feel free to call Service Manager Jesper Skov Mølgaard at tel. +45 81 88 45 42

We look forward to hearing from you!