Service Manager for ELCON South

ELCON - is in a very exciting phase with a focus on growth and development, and now seeks a business-oriented Service Director

THE COMPANY

ELCON is a nationwide installation and service company with about 1,200 employees, who daily work to deliver reliable, modern and professional solutions to our customers. We are ISO certified and work in a structured and quality-conscious way in everything we do.

We contribute to making the green transition a reality, and we ensure operation and development across Denmark. We have the competencies and capacity to solve all types of electrical engineering tasks, regardless of size or complexity.

ELCON is a workplace with room, high engagement and a sense of community, and we take responsibility for training and development. We are part of NRGi, which aims to be an accelerator for the green transition and create tangible value for the co-owners and society.

Read more at https://elcon.dk/

REFERENCE

The position reports to the Service Director, where you will have responsibility for 5 service managers, 2 coordinators and about 50 technicians.

Locations will be our departments in Fredericia, Middelfart and Esbjerg, but base in Fredericia.

THE POSITION

You will take a central key role with responsibility for the daily leadership and development of your own service managers, coordinators and technicians. You must ensure strong collaboration across your own departments and continuously adapt the organization to workload and projects.

As Service Director you will be responsible for translating ELCON's strategy into a well-functioning and efficient service operation. Leadership, resource management, employee development, customer satisfaction, quality, safety and financial follow-up will be central areas of responsibility.

The main focus and areas of responsibility of the position

• You have daily direct management responsibility for your own service managers and coordinators and create clear direction, prioritization and follow-up in the organization.
• You are responsible for resource management in the daily operation and adapt the organization to workload and projects with a focus on the best possible coverage.
• You drive leadership through 1:1 conversations, ongoing sparring and targeted employee and competence development.
• You are responsible for local customer contact, high customer satisfaction and upselling when relevant, and contribute to contact with new customers in collaboration with the sales organization.
• You ensure ongoing quality control and compliance with relevant ISO requirements in close cooperation with ELCON's quality officer.
• You ensure and develop the local working environment as well as the implementation and compliance with ELCON's safety policies in collaboration with the HSE organization.
• You follow up on administrative and operational processes, including timely invoicing, document posting, time approval and registration and follow-up on vacation and illness.
• You actively contribute to standardization and development of processes and procedures across Service and ensure high well-being, retention and an attractive environment for apprentices through visible leadership and clear framing.

THE CANDIDATE

We are looking for a results-driven and business-oriented Service Director who creates progress through visible leadership, clear direction and strong collaboration. You thrive on leading through other leaders and are motivated to develop both people, operations and customer experience in an organization in motion.

We expect that you

• have an electrical engineering background, e.g. as an electrician or electrical installer/machine technician, and a good understanding of electrical installation and service business.
• have experience in leadership - preferably including leadership of leaders - and can create results through your service managers and coordinators.
• are strong in resource management and can plan, prioritize and adapt the organization to a busy and dynamic operation.
• work structurally with performance management, employee development, well-being and retention.
• have a natural commercial understanding and can combine high customer satisfaction with follow-up and relevant upselling.
• focus on quality, safety and working environment and understand the importance of working consistently according to processes and standards.
• are a strong change leader who can create followership and collaboration across - even when leadership takes place remotely.
• are proactive, solution-oriented and maintain an overview when there are many simultaneous tasks and stakeholders.
• preferably have management further education, e.g. an academy degree in leadership, as well as courses in change management, distance leadership or conflict management.
• master Danish confidently in writing and speaking and can communicate in English at a functional level.
• are known as an approachable and credible leader, combining clarity with empathy and creating a good collaborative atmosphere.

SALARY AND BENEFITS

ELCON offers a challenging position in a dynamic and growing company, with good personal development opportunities

• You will have great influence on developing the leadership team’s and the organization’s competencies and help shape the future Service
• You will become part of an environment where collaboration, professionalism and helpfulness are central
• Mentoring with other leaders and colleagues across the country.
• The culture is characterized by integrity, humor and an informal tone
• In the role of Service Director you will be part of ELCON’s leadership development

For the right candidate, a good fixed salary, company car and pension/ health insurance, bonus scheme and IT package commensurate with your experience and competencies is offered

START DATE, LOCATION

As soon as possible, but we are happy to wait for the right person. Interviews will be conducted on an ongoing basis.

Interviews will be held on an ongoing basis

Application

To protect your personal data, we do not accept CVs, applications etc. via email.

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