Service Manager for Lely Center Herrup

Be part of the farming of the future – and set the direction for a strong service organization

As an experienced leader you know that good results are not created by processes and high professionalism alone. They are created through people, clear direction and good collaboration – even when employees do their daily work far from the office.

With Lely's robot solutions for dairy producers as the focal point, you, as service manager at Lely Center Herrup, have the opportunity to put your strong leadership skills to use in an organization with high technical expertise and engaged employees. You also get space to shape the continued development of the service area and translate Lely's strategies, new technologies and data into solutions that work in practice – always with a view to how your decisions and initiatives fit together with the rest of the business.

About the position

You will have overall responsibility for the service department and become manager for four team leaders, who together with their teams, a total of 30 field service technicians, ensure daily service of Lely's robotic solutions at dairy producers in the region.

You can look forward to

• setting the direction for the operation and the continued development of the service organization
• having the overall personnel responsibility and ensuring continued development of team leaders and employees
• translating Lely's service strategy, new robotic solutions, products and initiatives into local opportunities and actions
• using data, KPIs and finances actively to identify potentials and develop an efficient and profitable service business
• ensuring high customer satisfaction and stepping into the customer dialogue when a situation requires leadership support
• actively contributing to Lely Center Herrup's overall development and creating good collaboration across the organization

The daily operation is in good hands with your team leaders, which gives time to lift the gaze and work strategically on how the service business can be developed and optimized. Here, finance, data and KPIs are important tools – but never an end in themselves.

Your workplace is at the office in Vinderup, where you become a visible part of everyday life and thus close to both employees and leadership colleagues.

Leadership with trust, clarity and room for people

You understand how to motivate your employees to use their professional skills and take responsibility. You set a clear direction, but also give freedom and show trust that they can find good solutions. You are available for sparring and curious about their perspectives – even when they challenge your own.

Professionally it would be advantageous if you

• bring solid leadership experience – preferably from a company with a similar service organization and field service technicians
• have a technical or mechanical primary education, preferably complemented with training in leadership, innovation, business development or the like
• are strong in IT and curious about how systems, data and new possibilities within AI can contribute to developing and streamlining the business
• can communicate clearly in both Danish and English

Experience with farming will give you a good starting point, but is by no means a prerequisite.

As part of the management team you work with the whole Lely Center Herrup in mind. You are therefore also interested in your leadership colleagues' areas and are happy to contribute when your experience can make a difference in other parts of the organization.

With a good dose of humor and a humane approach to leadership you will fit well into the culture. For although the ambitions are high, it should also be pleasant to go to work.

What can you expect

At Lely Center Herrup you will become part of a workplace where people trust each other and respect the professionalism each person brings. Here you help each other and believe that the best solutions are often found when working across the organization.

You get freedom and responsibility in your own job and good opportunities for both professional and personal development. There are ambitions and expectations for what you create together – but also an understanding that work life and private life must be able to hang together.

The salary package includes in addition to your fixed monthly salary - pension, health insurance, internet, PC, mobile and car.

Application and contact

PRO&CO handles the recruitment for the position for Lely Center Herrup.

Send your application and CV today via the button “Apply for the position” . There is no application deadline, and applications are processed on an ongoing basis.

If you would like to hear more about the position, you are welcome to contact Jannie Dybdal at PRO&CO, see contact details below.

Lely Center Herrup employs about 80 staff who handle sales and service of the world-leading milking robots and feed solutions as well as other equipment for cattle housing. Lely is based in Vinderup and mainly operates in the north-, west-, and east Jutland. Lely Center Herrup is part of the Lely group, which develops and produces robot technology for dairy production read more at www.lcherrup.dk and www.lely.com