Service-minded administrative employee for the Citizen Center

Would you like to help ensure a good experience for citizens both physically, on the phone and digitally?

Citizen Center in Frederikssund Municipality is seeking an engaged and service-minded administrative employee who is passionate about providing good service and ensuring citizens have a positive experience.

The position is 20 hours. It is desired to be filled as soon as possible.

About the job

You will become part of a department with skilled and dedicated colleagues. Together we staff our front desk, where we assist citizens with e.g. passport and driving license applications, MitID, digital exemptions and civil registration tasks. We also staff the municipality's call center, where we are the first contact for telephone inquiries. We perform initial clarification, answer general questions and redirect to relevant staff across the municipality's departments.

Our vision is to be a welcoming and accessible citizens' center, where citizens meet with presence and professionalism – and get easy and secure access to the municipality's services, both physically and digitally.

You will initially be particularly connected to tasks in the municipality's call center.

The job requires that you

• Thrive with citizen contact and have a natural desire to help
• Understand citizens' needs and expectations
• Communicate clearly and courteously
• Be curious and precise – and good at keeping an overview
• Have a flair for IT and digital solutions (or willingness to learn)
• Have an administrative background, and preferably experience from a similar position
• Thrive in a varied daily life with many different tasks

Experience with telephone service, including our phone system Miralix, is an advantage. We do not expect you to know everything from day one – but that you have the willingness and ability to learn.

We offer

• A workplace with wellbeing, community and professional sparring
• We pull together and help each other – with humor, professionalism and responsibility
• Leaders and employees who dare to take responsibility and try new paths
• We are a department in development with a focus on citizens' needs and digital solutions
• We prioritize the good citizen journey and are focused on continuously developing our citizen service
• A varied workday with both fixed structure and varied, meaningful tasks
• Flexible working hours, possibility of remote work and freedom with responsibility

Have questions?

If you can see yourself in the position, and you have questions, you are welcome to contact

• Team Leader Karin Gabel at phone 47 35 10 00 or
• Department Head Heidi Normann Jakobsen at phone 47 35 10 00.

Salary and terms of employment

Salary is negotiated based on your qualifications with reference to the applicable HK agreement and the principles of Ny Løn.

We would like to draw attention to the fact that a criminal record check will be carried out for new hires.

Deadline

October 20, 2026.

Frederikssund Municipality's privacy policy

Frederikssund Municipality's privacy policy

Here you can read how Frederikssund Municipality processes your personal data, as well as get information about your rights. If you do not have access to view the information digitally, you can contact Citizen Service at phone 47 35 10 00, who can print it for you or send it as a physical letter.

www.frederikssund.dk/op-personale-loen