Service & Project Coordinator - when good service also requires sharp prioritization

RINGKØBING: Can you enjoy being the one who makes the threads meet when customers, service technicians, projects, and urgent tasks all call for attention?

As Service Coordinator you will be a central hub in our service department. You have close contact with customers, follow up on tasks, and help ensure that our 7 service technicians are assigned to the right tasks at the right time.

Some days you follow planned service and maintenance tasks safely to completion. Other days an urgent task arises at a customer, and you must quickly create an overview, rearrange resources and assess what can wait.

Therefore we are looking for you who are motivated by helping customers and colleagues – but who also dares to prioritize and say: “We take this first – the other can wait.”

The link between customer, technicians and the organization

You will become part of our service department with 9 colleagues and will have a daily life with many points of contact. Internally you collaborate closely with your colleagues in the department, our service technicians, project managers, production, warehouse and other functions in the organization.

Your role does not necessarily involve having all the answers yourself. Instead, you should be good at finding them, getting the right people involved and ensuring that tasks move forward.

You will, among other things, work with

Project coordination

• Project management of smaller projects through production
• Focus on operation and service tasks in collaboration with service technicians and project managers
• Coordination of resources and tasks for our 7 service technicians
• Responsible for maintenance tasks and urgent support

Orders, procurement and finance

• Financial follow-up on internal and external projects, including troubleshooting and planned maintenance
• Procurement for projects and warehouse
• Order handling of after sales products such as spare parts, service, repair and training
• Light calculations and preparation of offers

Administration and documentation

• Building of bill of materials and ordering lists
• Handling of certificates, service reports and other documentation
• Maintenance of data in ERP system

Good service – without promising everything to everyone

To succeed in the job you need to be good with people. Customers must feel that their inquiries are taken seriously, and your colleagues and service technicians must see you as a partner who helps create direction and overview

• But good service is not the same as saying yes to everything. When several customers need help at the same time, a technician is already booked, and an urgent task lands on your desk, you must be able to make a decision and communicate it clearly. You must therefore be approachable and solution-oriented, but at the same time robust enough to stand firm on a prioritization.

We imagine that you work in a structured way, follow your tasks through to the end and have an eye for both the customer, the finances and the practical execution. You do not necessarily have to come from a similar position, but experience with service, project coordination, order handling or a technical company would be an advantage.

A daily life close to both people and technology

At Seasight you get a role where you can see the result of your work. What you coordinate from the office is translated into concrete service visits, repairs, deliveries and solutions at our customers. You become part of a company with an informal tone, high professionalism and a short path from idea to action. We are a growing company, and thus you will have good opportunities for professional development and to grow with the job in this position.

In short we are looking for you who have a customer focus, an understanding of colleagues and the courage to prioritize when not everything can be the most important.

Apply now!

To fill the position as soon as possible we hold interviews on a rolling basis. If you have questions, you are welcome to contact Head of Service, Michael Vind, at tlf. 5129 9826.

We look forward to reading your application.