Technical After-sales 1st line support at Quooker – Use your technical flair and create great customer experiences

About the job

A few of our colleagues work part-time due to studies, therefore we are looking for a new colleague to join our AfterSales Technical Support Team on a full-time basis, with start as soon as possible.

You already understand what a good customer experience is, and can troubleshoot with the customer on the phone, while at the same time translating technical terms into plain Danish that everyone can understand.

You will join a fresh team consisting of 10 supporters, across all ages and both genders. The workplace is at our address in Rødovre, working hours are 8:00-16:00, Fridays 8:00-15:30.

Support is handled primarily via telephone, secondarily via written inquiries. We naturally provide thorough training in our products and IT systems, but we expect you to already be comfortable working professionally with a computer, and have worked in different IT systems in a previous position.

Examples of tasks in the job

• Answer incoming phone and email inquiries
• Create customer records, support cases, technician visits, orders for dispatch
• Process support cases; cases both within and outside of warranty
• Document and summarize actions in the IT system
• Participate in our morning conference, ongoing trainings/courses etc.
• Collaborate with colleagues and managers
• Contribute to a positive and collaborative working environment

Who are you?

• Technical flair; understanding of how things fit together
• Positively inclined – you would rather find opportunities than restrictions
• Preferably two years of experience with customer support, email and phone
• Structured, independent, and good at handling multiple tasks simultaneously
• Strong communication; verbal and written
• Speaks and writes Danish. Norwegian/Swedish/other is an advantage, but not a requirement
• Experience with Dynamics 365 and Navision is an advantage, but not a requirement

We offer

• Training in products, IT systems and anything else you need in the role
• Salary package with pension, health insurance and bonus scheme
• Perks: lunch arrangement, fitness, meditation, Friday bar and many social events
• A strong team with a focus on collaboration and knowledge sharing
• A bunch of colleagues who are eagerly waiting and looking forward to welcoming you

The practical

Quooker is located in Rødovre close to the highway and with bus 166 almost at the door.

How to apply

Send your application and CV (preferably pdf). We conduct interviews on an ongoing basis – so apply today!

If you have questions about the position, you are welcome to contact Bo Jensen at tel. 31506627 or via email at [email protected] (Note: we only accept applications via the system)

We look forward to hearing from you.