Use your dental clinic / clinic assistant experience in a new way - Become a Customer Service Representative at Plandent

Are you the type who puts the customer first, takes responsibility, and keeps a smile – even when the phone rings, the inbox grows, and the pace is high? Then you might be our new colleague in customer service.

For our office in Vallensbæk we are looking for a positive and service-minded colleague who enjoys customer contact and is motivated by finding good solutions for our customers.

We imagine that you are educated as a clinical assistant or have other relevant experience from a dental clinic. If you also have experience with administrative tasks, that is an advantage.

However, the most important for us is that you are curious, learn quickly, and want to develop – both professionally and as new digital tools become a bigger part of our daily life.

You don’t need to know everything from day one. But you should be willing to learn.

The position is full-time with reference to the Head of Customer Service.

Focus on customers, collaboration, and development

You will be part of our customer service team consisting of 7 dedicated colleagues. Together we help dental clinics across Denmark.

For us, good customer service is not just about answering a query. It’s about listening, understanding the customer’s situation, and finding the solution that makes the most sense for the clinic.

The daily life is varied, and there can be many balls in the air. Therefore you must thrive in a high-paced environment where you can work independently, make decisions, and at the same time be a colleague who lends a hand when needed.

Your duties will include, among others

• answer customer inquiries by phone, email, and chat
• advise customers and identify the clinic’s needs
• work with consultative sales and telesales, including call campaigns
• prepare smaller offers and follow up on orders
• help customers with questions about products, orders and product purchases
• participate in customer events such as fairs and course evenings
• contribute ideas on how we can improve our workflows and customer service
• adopt new digital tools (e.g., Microsoft Copilot, Excel, AI tools and other solutions) and working methods

You are curious and willing to try new things

Our way of working evolves continuously. Therefore we are looking for a colleague who has a curious and positive approach to new systems and work processes.

We do not expect you to be an expert already. We place much more emphasis on the fact that you:

• are quick to grasp new systems and work processes
• want to learn and use new digital tools
• are familiar with Microsoft programs such as Outlook and preferably Excel – or are willing to quickly become so
• are self-driven and curious about whether a task can be solved more smartly
• are not afraid to ask, try things out, and learn from what doesn’t work the first time
• share ideas and new knowledge with your colleagues.

Who are you?

As a person, you are approachable, steady, and good at maintaining an overview. You listen to the customer, take responsibility for your task, and contribute actively to a good team atmosphere.

• You are passionate about giving customers a good and professional experience
• You are relationship-building and can understand the clinic’s daily life and challenges
• You are motivated by consultative selling and by finding solutions that create value for the customer
• You work in a structured way and can keep an overview, even when it is busy
• You speak and write correct Danish
• You can present a clean criminal record

What you get with us

• A thorough introduction and onboarding so you get off to a good start
• Opportunity to continuously develop your professional and digital competencies
• A positive work environment with engaged and helpful colleagues
• An informal and ambitious working environment with competent colleagues and short decision paths.
• Good salary and terms of employment
• Pension, health insurance and dental insurance
• A close collaboration with competent colleagues across the organization—good opportunities for professional and personal development.
• A company with high ambitions and strong values

Would you like to become part of the team?

Want to know more?

We invite to interviews on an ongoing basis, and hire when we have found the right candidate. If you have any questions, you can contact Line Kerl Dalsgaard at phone 31 14 73 09 or [email protected] .

Application deadline: 10 October 2026

Workplace: Plandent A/S, Jydekrogen 16, 2625 Vallensbæk.

Start date: By agreement. We invite candidates for interviews on an ongoing basis.

Your application will naturally be treated as confidential.