WOW Hero - Planet WOW

Do you have a big customer heart, a desire to pass on the smart workflows in a customer's accounting – and the nerve to help shape the future of customer service?

Apply here 📬

We are looking for a new WOW Hero for Planet WOW – e-conomic's customer service.

Your most important task will be to make a difference for our customers when they call us. Good support for us is about listening, understanding the customer's situation and making complex things simple. It also means that you should be curious about the customer's workflow and help them find a better way to work.

Customer service at e-conomic is undergoing change. AI is becoming an increasingly larger part of both our product and our own daily life. We are looking for a colleague who wants to learn, experiment and develop together with us.

A day at work as a WOW Hero

The phone will become one of your most important working tools. You will talk to many different people and problems during a day. Some customers require a quick solution. Others need you to ask the right questions and help them understand what is really wrong.

Your main tasks

• Help our customers by phone with their questions about e-conomic.
• Listen actively and tailor your communication so the customer feels heard and understood.
• Use your accounting understanding to understand the customer's situation and find the best solution.
• Be curious about the customer's workflows and – where appropriate – challenge them on whether something can be done smarter.
• Help customers understand and adopt new opportunities and AI tools.
• Contribute to the team's shared goals, share knowledge and help your colleagues.
• Take responsibility for your own learning, development and performance.

About you

We do not expect that you are already an expert in e-conomic. Instead, we expect that you want to become really skilled and have a basic understanding of accounting. You are probably a good fit for us if you:

• Have experience from service, customer service or another role where you have had many customer contacts.
• Have a basic understanding of accounting – for example through education or previous work.
• Are good at communicating and can make difficult things understandable.
• Have a big customer heart and are motivated by helping others.
• Are curious and dare to ask questions.
• Want to work with AI and already use it in a work or study context.
• Are motivated by goals and performance and by us succeeding as a team.
• Can take feedback and give it in a direct and proper way.
• Have a positive approach to change and quickly learn new tools and ways of working.

If you already have experience from larger customer support, a deeper accounting understanding or practical experience with AI, that is a plus.

You must be able to communicate verbally and in writing in Danish and English.

What success looks like

When you have settled in well as a WOW Hero, we expect you to deliver on the KPIs that apply to the role, while the way you work with customers and colleagues aligns with the culture and expectations we have at Planet WOW.

This means, among other things, that you take responsibility for your own development, help the team succeed and are open to feedback and new ways of working.

Become part of Planet WOW

Planet WOW is e-conomic's customer service universe. Here we help customers every day to get more out of e-conomic – with high professionalism, personality and a big customer heart.

In our team we focus on providing present, proactive and competent support. We involve ourselves in the conversation and also dare to challenge the customer respectfully when we can see a better solution. We value professional pride highly, and as an employee you take responsibility for the operation and your own development.

We not only create WOW for our customers, but also for each other in everyday life. We are direct and honest with each other, give feedback and contribute when it is busy. At the same time, we are in the middle of a development where AI changes both our product and the way we work with customer service. We embrace that development and succeed together.

Your e-conomic benefits

🌍 International colleagues from over 30 nationalities.

💆 Benefits focused on physical and mental well-being.

🏥 Health insurance and pension with employer contribution.

🏬 Modern office and facilities in Carlsberg Byen.

A department with room for everyone, a good sense of community and great snacks!

Application

Click on “Apply here”, upload your CV and answer our role-specific questions. You do not need to send a cover letter. We review applications on an ongoing basis. If you have questions about the position, please feel free to reach out to the hiring manager Vibeke Larsen at [email protected].

The recruitment process

• Short, initial phone interview.
• First interview with the manager and a relevant colleague.
• Case study and personality and logic test.
• Second interview with the manager and a relevant stakeholder.
• References.

About e-conomic

We develop a cloud-based accounting platform that helps companies run their business. More than 300,000 customers use e-conomic, and we are more than 450 employees from over 30 nationalities.

We are located in Carlsberg Byen together with Visma's other companies in the metropolitan area. The 20,000 m² building is the largest commercial building in Carlsberg Byen with room for over 1100 employees, and is within walking distance of the S-train and the metro. Our building includes roof terraces, cafes, a restaurant, fitness, courtyards and an atrium. Our home in Carlsberg Byen will be a place for knowledge and innovation, which contributes to Visma remaining one of the most attractive workplaces in Denmark.

At e-conomic we respect and value differences and find that a diverse workforce enables creativity and drives innovation. e-conomic is an Equal Opportunity Employer and prohibits Discrimination, Harassment and Bullying of any kind.

All employment decisions at e-conomic are based on business needs, job requirements and individual qualifications, without regard to gender, race, age, religion or belief, family or parental status, or any other status protected by the laws or regulations in Denmark. e-conomic therefore, encourages all interested to apply.

Founded in 2001

Coworkers 400+

Apply here 📬